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SimplyInsured is on a mission to eliminate the fear from purchasing and navigating health insurance in the United States. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and families. With more than 15,000 customers and major partnerships with Intuit and Square, we're quickly growing and disrupting this convoluted, confusing industry by making it more transparent and fully accessible to everyone.
Our team’s broad experience includes founding companies; scaling successful startups like Cardpool and Domo; working in established companies like Cisco Systems, Convergys, Dell EMC, and Yahoo; consulting at Bain, McKinsey, and Deloitte; and venture capital investing. We got our start in the Y-Combinator incubator and have been funded by top-tier investors at Polaris Partners, New York Life Ventures, Bessemer Venture Partners, and AltaIR Capital. We are a Series A company and have raised $10M in venture capital.
We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every perspective is respected and supported. We are motivated by the diversity in our backgrounds and unified by 100% alignment on our mission.
You will work with our customers to troubleshoot insurance issues, act as their advocate with insurance carriers, solve employer challenges with issues like enrollment and billing, and handle employee questions about coverage and eligibility. You will ensure that small business owners can buy and administer plans that are right for their employees and their families. Your main goal is to delight our customers and help eliminate the fear from purchasing and using health insurance. You will have an incredible impact on people's individual lives. We're in the business of making sure people have access to resources to live healthy lives. In this role, you'll use multiple communication channels, including phone, chat, and email.
Being on the front lines of our customer service team means you'll have unique insight and access into our customer's issues and you'll be empowered through access to data analytics tools to seek the truth and propose solutions to improve our customer experience.
With the spread of COVID-19, SimplyInsured offices will remain closed until further notice except for employees who require access. Our primary concern is for the health and well-being of our employees as well as candidates. We have transitioned all interviews and onboarding to will be conducted virtually.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full Time
Insurance
10/08/2022
12/01/2022
simplyinsured.com
FARMINGDALE, NY
25 - 50
2012
$5M - $10M
Insurance
SimplyInsured was founded with one mission: to eliminate fear from health insurance. By changing the way small business owners purchase health insurance with our 100% online platform, were transforming a $20 billion dollar industry and delighting thousands of customers. Our unique values-based culture (and extremely talented team) is our core competitive advantage, and each person on our team makes a direct, immediate impact on our business. We value transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high st...andards, were driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. Whats best for the customer is the heart of everything we do, and our customer stories prove it: by changing health insurance were literally saving lives. Based in San Francisco, SimplyInsured was founded in 2012 and is back by Bessemer Venture Partners, Polaris Ventures, and Y-Combinator. If youre up for the challenge of improving health insurance for millions of Americans, were just getting started, and were growing!
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The following is the career advancement route for Customer Service Representative II (US Remote) positions, which can be used as a reference in future career path planning. As a Customer Service Representative II (US Remote), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative II (US Remote). You can explore the career advancement for a Customer Service Representative II (US Remote) below and select your interested title to get hiring information.