Description

Job Title: Network Technician

Location: Fort Myers, FL

Department: Service Department

Reports To:  Service Manager

FLSA Status: Full Time Non-Exempt

Job purpose

The Network Technician will troubleshoot and maintain the organizations network systems, as well as provide technical support to end-users regarding computer hardware and software.

Duties and responsibilities

• Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users of the local and wide area network, the Internet, the mainframe, PCs and Macintoshes and new computer technology.
• Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design.
• Works with and troubleshoots a number of software products
• Trains end-users on the use and features of the various operating systems and applications on the various platforms.
• Performs primary network system administration on network servers as needed.
• Installs, certifies and troubleshoots network cabling infrastructure, including a wide variety of local area network equipment and software.
• Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
• Frequently works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions. 
• Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions.
• Works with software manufacturers to resolve application problems to meet end-user daily computing needs.
• Writes scripts and batch files as needed to enhance the function of the operating system.
• Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.
• Consult with sales staff as required to sell upgrades and new technologies to clients in order to help meet their growing needs and demands.

Requirements

Skills and Qualifications

• Associates degree in Computer science or a related field of study preferred
• 2 years of direct work experience in an LAN\WAN network environment.
• At least two major manufacturer certifications (Microsoft MCSA, Cisco CCNA, WatchGuard WCSP, CompTIA Network , CompTIA A, CompTIA Security )
• Complete CompTIA sales certification in 2 mos, and CompTIA managed services in 4mos.
• Strong problem identification, troubleshooting and problem resolutions skills.
• Able to build and maintain lasting relationships with customers.
• Ability to work individually and as part of a team.
• Must possess a valid FL driver’s license and vehicle.
• Must display sophisticated writing and interpersonal communication skills.
• Excellent organizational skills and ability to work independently.
• Proficiency in Microsoft Office, including Outlook, Work, Excel, PowerPoint.
• Knowledge of arithmetic, algebra, geometry, calculus, and statistics.
• Ability to learn quickly, multi-task and take on new responsibilities

Working conditions

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements

• Must be able to sit and/or stand for up to 8 hours a day.
• Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects.

Direct reports

This position has no supervisor responsibilities.