Similarweb is the leading digital intelligence platform used by over 3800 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas. We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since!

We are looking for an experienced Product Education Manager who will be responsible for growing and managing a high-quality, high-value Academy program. You will be a key contributor in defining the program's content, strategy and success measurements.

We are looking for an IT Help Desk Specialist reporting to the Team Manager, System Administrator.

Why is this role so important at Similarweb?

• Our R&D team is a high-performance web serving layer, capable of providing analytics on hundreds of millions of pages and domains with sub-second latency
• We work with cutting-edge technology - we often beta test the tech that other people will only discover next year!
• We want you to get better and help you set goals and conquer them

So, what will you be doing all day?

• Provide technical support (hardware and software) in a 1000 user global environment (Tier 1 & 2)
• Deploy, manage and. monitor production systems (Windows, Linux, and OSX)
• Intercept, evaluate, and resolve alerts, tickets, and other inquiries pertaining to the functional operation of all installed applications, hardware, and software products
• Installing and configuring hardware, software, and networks
• Monitoring all on-premise systems and troubleshoot issues
• Documentation maintenance
• Maintain and support A/V conference systems for company meetings (Zoom, Google Hangouts)
• User management (AD, G-Suite, Okta)
• Take part of project planning and design for new IT systems
• Support company worldwide events
• Work 5 days a week from the office
• Travel to our Burlington, MA office ~once every two weeks (for one full day, travel paid for by the company)

This is the perfect job for someone who:

• 1-year hands-on experience in Helpdesk teams in a domain environment
• MCSA\CCNA certification - optional
• Experience in troubleshooting Windows and Mac’s technical issues
• Experience in troubleshooting and configuring SaaS application’s technical issues (Zoom, Google Hangouts)
• Experience in troubleshooting A/V technical issues
• Excellent written and oral communication skills.
• Excellent team player, problem solver, and a great interface to work with
• The job requires participation in a 24×7 on-call rotation in order to support urgent production issues.

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

This position may be based in one of several locations. If your position will be based in SimilarWeb’s New York City office or will require travel to the New York City office, your offer will be contingent upon proof of COVID-19 vaccination, as required by the New York City Commissioner of Health and Mental Hygiene.

* Please note: We’re unable to sponsor employment visas at this time.

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