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Mobility Specialist
SILVERCAR, INC San Jose, CA
Full Time | Retail 6 Months Ago
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SILVERCAR, INC is Hiring a Mobility Specialist Near San Jose, CA

About Silvercar by Audi:

Silvercar by Audi is a premium rental car service with a fleet consisting entirely of award-winning Audi vehicles. Designed for flexible mobility, Silvercar by Audi allows customers the opportunity to get into an Audi when and how they want- for a day, a week, or a month. Access the well-equipped vehicles through contactless pick-up and drop-off, optional delivery, and a seamless elevated user experience. Continually earning the highest customer satisfaction and loyalty scores in the industry, Silvercar is available in 2 NYC locations and 30 Audi dealerships and growing. Silvercar was acquired by Audi in 2017. 

Together, Silvercar Inc. and Audi will continue to push the boundaries of modern mobility, inspired by our customers, and dedicated to innovation, premium digital experiences, and moving you forward. 

For more information, please visit Silvercar.com.

Silvercar by Audi’s team is currently hiring a Mobility Specialist at the dealership.

As a Mobility Specialist, you will:

  • Working at car dealerships where you will be working alongside dealer employees to support SbA rentals and awareness dealership overflow vehicle requests.
  • Provide training and assistance to new and existing employees on Silvercar standard operating procedures including dealership specific nuances.
  • Resolve general vehicle operations issues and handle customer escalations on questions regarding Silvercar policies and procedures on items such as billing, fuel, insurance, damage, etc.
  • Maintain quality control to the Silvercar standards by overseeing vehicle prep and staging including exterior washing, detailing interior and exterior, refueling, and customer preference resets on the MMI.
  • Monitor fleet maintenance needs and schedule service with the dealership as required.
  • Prepare new and/or transferred vehicles for service upon delivery
  • Prepare vehicles for service before transport to alternate locations
  • Prepare vehicles for de-fleeting as necessary
  • Assist in the management and closure of vehicle damage claims
  • Perform facility housekeeping daily to ensure a safe and presentable work and customer environment.

Qualifications:

Minimum Qualifications

  • Ability to think quickly and work well under pressure to find resolutions that support multiple parties interests- customers, dealerships, Silvercar by Audi
  • Exhibit superior driving skills, mindful of traffic regulations and the customers comfort level
  • Demonstrated ability to be excellent with interpersonal relationships and communication skills.
  • Ability to maintain self-awareness and proper messaging when interacting with various stakeholders, vendors, and customers at the dealership.
  • Demonstrated ability to multitask and adapt in a fast-paced environment.
  • Self-motivated with the ability to be proactive in finding innovative solutions to problems and to identify areas of improvement whether in process, customer interactions, setting customer expectations, fleet matters, or resolving dealership partnership issues.
  • Smart technology savvy, including troubleshooting
  • Be comfortable using technology to communicate with customers

Preferred

  • Experience successfully interacting with demanding and high-need customers

Silvercar offers you:

  • Competitive hourly pay
  • Generous benefits package for full-time employment (Paid Time Off, medical, dental, vision, 401K, life insurance and more)
  • Backed by Audi, a 109-year-old automotive industry leader
  • Discounts on Silvercar rentals

Silvercar is committed to being an inclusive workplace where diversity is celebrated. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, or disability.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

POST DATE

09/21/2022

EXPIRATION DATE

10/23/2022

WEBSITE

silvercar.com

HEADQUARTERS

AUSTIN, TX

SIZE

100 - 200

FOUNDED

2012

CEO

LUKE SCHNEIDER

REVENUE

$50M - $200M

INDUSTRY

Retail

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About SilverCar

Silvercar by Audi is a next-generation premium mobility company that offers travelers seamless access to premium transportation at the airport and in select downtown locations. The Silvercar by Audi fleet consists of Audi A4 sedans, A5 Cabriolets, Q5 mid-size and Q7 full-size SUVs, so customers can always expect the exceptional driving experience, usable high technology and award-winning safety of an Audi. With a sleek mobile app, Silvercar by Audi offers a hassle-free, premium shared mobility experience. No lines or counters. No paperwork. No hassles. Since being acquired by Audi in July 2017..., the company is rapidly expanding its mobility solutions. Silvercar by Audi is currently available in 25 markets in the U.S. Since being acquired by Audi in July 2017, Silvercar by Audi has opened multiple locations including Seattle, Orlando, Washington Dulles, San Diego, Charlotte, and Salt Lake City. In January 2018, Silvercar introduced the Audi Q5 SUV to its fleet, followed by the introduction of the Audi A5 Cabriolet in June 2018, and Q7 full-size SUV in January 2019. All of the extras, at no extra cost. No lines, no paperwork: Open the app and unlock the car. Never wait in a line. Stay connected for free: Free 4G LTE WIFI, GPS, and satellite. Sirius XM radio. Fair fill ups & tolls: Pay local gas price, plus $9.95. Only pay for the tolls you incur. Peg Perego car seats & Thule ski and surf racks: Premium add-ons available upon request at no extra charge. To learn more, download the Silvercar by Audi app or visit www.silvercar.com Silvercar is part of the Audi family. Audi is committed to building next-generation premium mobility offerings that give travelers flexible access to an array of Audi vehicles at airports, cities, and dealerships. With our seamless app-based experience and the industrys top customer experience ratings, Silvercar is changing the way the world hits the road. More
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