Branch Manager
Full Time (40 Hours)
Monday - Saturday (Varied)
Water St. Branch
303 S. Water St. Suite 100
Henderson, NV 89015

PURPOSE:

The Primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by providing outstanding service to both members and internal members. Develop a highly effective team of employees to their highest potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

• To deliver service in alignment with our Service Commitments
• I will earn respect and build trust by acting with integrity in every situation.
• I will understand my role in supporting the team to achieve our purpose.
• I will focus on people over products and build lasting relationships.
• I will take ownership and accept responsibility.
• I will treat my coworkers with the same high standards as I treat my member.
• I will continuously look for ways to improve myself, my credit union, and my community.
• I will accept there is no "they". We are one working toward the same mission.
• I will commit to the core values.
• Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees' performance.
• Recognize employees who perform at a high level.
• Hold employees accountable for their performance, attitude and behavior.
• Exhibits confidence in self and others; Inspires and motivates others to perform well.
• Effectively influences actions and opinions of others.
• Meet with each employee monthly to review previous month's performance, set goals for upcoming month's performance and develop plans to improve employee's performance.
• Ensure that the branch meets sales and service goals as established by the Credit Union.
• Demonstrate enthusiastic support of corporate mission, core values and long-term objectives.
• Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures.
• Train and supervise branch staff. Assign, direct, coordinate and review work performed by staff.
• Maintains a highly motivated, well-trained staff maintaining effective employee relations.

SUMMARY:

Overall, primarily responsible for day-to-day branch operations, staffing, quality member service, sales and member experience by effectively managing resources and analyzing branch activity. Provides leadership, advice, and guidance to team. Ensures environment is safe, comfortable, and friendly for all. In addition, the position is responsible for achieving assigned goals and contribute to overall success of credit union goals and objectives. Ensure branch team member(s) understand and adhere to the Credit Union's Vision, Mission and Core Values. Has strong commitment to core values: SMART Pro.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Provides direction, training, and guidance to branch team in maintaining service standards as defined by Executive Team.
• Ensures team is fully cross-trained and operating as a high performing team.
• Responsible to operational duties within branch so that member service representative can serve the members of the credit union.
• Ensures processes are consistently followed and internal audits reflect the adherence to policies and procedures.
• Conduct regular training to ensure all staff are properly trained in all areas of operations such as specific policies, procedures, practices, and applicable regulations. In addition to keeping team updated on promotions, incentives, new products, and other credit union
• Monitors all branch activities to ensure they are following established credit union policies and procedures.
• Responsible for member retention at branch level to minimize membership runoff.
• Gathers data and submits assigned reports to AVP of Branch Sales and Service within deadlines.
• Ongoing commitment to self-development as well as actively participates in outside activities to keep up to date on financial arena topics that may impact the Credit Union.
• Supports Marketing efforts by attending events that support credit union goals in the areas of business development, public relations and/or community involvement during and after regular work hours which may include weekend events.
• Review and remain within assigned annual budget. Submit cost savings ideas to management.
• Provide special project support and assistance to AVP of Branch Sales and Service as assigned.
• Mentor and develop team on achieving goals including personal development and guide them on how to best utilize their skills when serving members of the credit union to uncover needs and match to appropriate service/product. Develop, mentor and train Assistant Branch Manager to enable them to assume responsibilities for entire branch.
• Ensure member complaints/concerns are handled professionally, effectively and maintained at branch level to member's satisfaction.
• Recommend process improvements and help implement changes as deemed necessary by Executive Team.
• Ensure branch is operating in a safe and effective manner free of clutter and maintain a professional image. Conduct safety training with team at least once a quarter in areas including understanding emergency binder, explaining importance of all clear sign and following proper safety & security policies and procedures.
• Works cooperatively with other branches to help when they are struggling with staffing needs.
• Recruits new employees as needed and is primarily responsible for interviewing candidates. During interview process presents credit union realistically and positively and hires candidates that are aligned with core values. Makes recommendation to hire candidate to AVP of Branch Sales and Service with final approval given by HR.
• Responsible for ensuring a positive team atmosphere among branch team as well as with support departments.
• Ensure all HR laws are being followed and that other personnel in supervisory positions are fully trained and competent in HR law. Bring at-risk situations to the attention of the AVP of Branch Sales and Service and the Human Resources
• Complies with all applicable laws, regulations, corporate policies, procedures and enforce employee handbook.
• Perform other duties as assigned.

EDUCATION and/or EXPERIENCE:

Associate's degree (A.A.), Bachelor's degree preferred or equivalent from two year college/technical school; or 5-8 years supervisory experience in a financial institution; or equivalent combination of education and experience.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
DRUG-FREE WORKPLACE