General Summary:

Perform highly skilled duties related to installation and maintenance, network analysis and troubleshooting, design recommendations, documentation, task implementation. Provides advanced technical support through a process of escalation for both internal and external demands.

Essential Job Functions:

• Test, analyze, and troubleshoot Network equipment and software applications to ensure optimal system performance and stability.
• Monitors and maintains connectivity across a core and distribution network to provide the highest level of availability possible for a combination of voice, video, and data services. Utilizes current monitoring software to review all alarms, log files, and operating conditions to identify potential failures.
• As required, will install, provision and maintain both the virtual and physical network elements with the LAN/WAN, to include cloud-based deployments.
• Participate in outage discussions to analyze data and make recommendations for network hardening, redundancy, and availability.
• Provision and document static IPv4 / IPv6. Monitor usage and ensure no discrepancies between IPAM, Router, and billing software
• Interact with customers to validate requirements of service orders or statements of work, coordinate technical support activities that provide a favorable outcome for the customer.
• Stay current with software updates, patches, bug fixes on all managed network elements.
• Stay educated through industry resources on known security threats, vulnerabilities, exploits, and others to mitigate risk to the company.
• Implement advanced security procedures to prevent, detect, isolate, contain, and recover from network intrusions or failures.
• Provide advanced technical support as Tier 2 escalation and provide training back to Tier 1 technicians and external customers as appropriate.
• Participate in researching and developing new technologies to the extent of compatibility within the production network and provide recommendations to management.
• Design, document, and model multiple recovery plans to utilize in the event of a critical network failure.
• Comply with CALEA (Communications Assistance for Law Enforcement Act) and Customer Proprietary Network Information (CPNI) rules and regulations.
• Be the face of Silver Star Communications, ride for the brand, and do your part to achieve personal, department, and company goals.
• Perform other duties as assigned.

Experience / Requirements:

• Bachelor’s degree in Information Technology or equivalent networking certifications. Four years’ experience in designing, implementing, and maintaining LAN and WAN based software, hardware, and server systems.
• A low voltage technician license is preferred.
• Cisco Certified Enterprise (CCNA) certification is required.
• Cisco Certified Service Provider (CCNP) Core is preferred.
• Must have an advanced knowledge of Networking and TCP/IP protocols.
• Working knowledge in network server, firewall, desktop operating systems, Network security practices/safeguards, Ethernet, VLAN, TLAN, MPLS, BGP, SR, SONET, DWDM, VOIP, H248, ATM, and fixed wireless transmission protocols.
• Working knowledge of industry standards for copper and fiber network cabling and testing.
• Working knowledge of the Calix hardware and software suite.
• Working knowledge of MetaSwitch voice and application services.
• Ability to quickly troubleshoot, analyze, and correct complex problems associated with hardware, software, networks, and peripherals related to the LAN and WAN environments.
• Ability to provide circuit support for activating and maintaining Ethernet and TDM circuits.
• Maintain complex LAN and WAN system infrastructures.
• Ability to provide after hours support on a rotational on-call basis and to work off-hours as needed.
• Within the department, actively participate in the team environment that will foster forward thinking, innovation and creativity in order to meet the needs of the company now and in the future.
• Strong interpersonal skills to handle sensitive and confidential situations. The ideal person for this job would be a team player, personable, professional, upbeat, and energetic, takes initiative, uses tact and diplomacy.
• Proven analytical skills, work requires continual attention to detail. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Resourceful, roll up the sleeves attitude. The successful candidate must have the initiative to resolve problems and seek answers independently and enthusiastically persist until goals are achieved.
• Adheres to all corporate policies, processes, and procedures as defined within the employee handbook or standards defined within department level objectives.
• Ability to perform the duties of the Network Level I Technician.
• Ability to hold a valid Wyoming or Idaho Driver’s License.