You haven't searched anything yet.
he Help Desk Manager is responsible for managing the day-to-day operations of the Help Desk Group, including the management of our Tier 1 and Tier 2 support staff. The Help Desk Manager represents the team to our staff and stakeholders and ensures that the help desk is developing and improving.
The help desk serves as the primary point of contact for all issues related to IT. In this role, the help desk is responsible for managing staff requests and expectations, developing processes and standards for our staff to follow, and to provide problem resolutions for all computer and software related issues that may arise.
A healthy help desk team understands the goals of the company and aligns its processes and initiatives to help the company achieve those goals. The help desk team commits itself to quality, identifies opportunities to improve its efficiency and performance, adapts to new systems, improves on current systems, and responds positively to feedback and to employee satisfaction metrics.
Duties:
Requirements:
Why Shive-Hattery?
**
**Shive-Hattery strives to provide outstanding client service and provide rewarding careers to our employees. Our learning and teaching culture is based on collaboration; you must be willing to mentor and teach other employees while continuing to develop your skills to grow professionally at Shive-Hattery.
Shive-Hattery offers outstanding benefits, a sound compensation package.
Shive-Hattery is an equal opportunity employer. Women and minorities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability, or status as a protected veteran.
Future Consideration: Yes
Job Type: Full-time
Full Time
Business Services
$81k-106k (estimate)
01/18/2023
02/15/2023
shive-hattery.com
CEDAR RAPIDS, IA
200 - 500
1895
JIM LEE
$10M - $50M
Business Services
The job skills required for Help Desk Manager include Help Desk, Technical Support, Customer Support, Coaching, Initiative, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Manager. Select any job title you are interested in and start to search job requirements.