KEY HOLDER

Reports to: Store Manager | Department: Retail

Key Responsibilities

Guest Experience

• Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments. 
• Participate in monthly product knowledge, operational and guest service training.
• Facilitate guests repairs.

Experience Leader

• Experience Leader leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels.
• Leverages KPIs to motivate team and drive performance.

Customer Relationship Management

• Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles, building long term relationships.
• Execute brand outreach strategies as communicated via bolt to drive connection and revenue.
• Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles.
• Maintain a proactive selling culture that focuses on building long term relationships in relation to the company’s brand values

Human Resources

• Utilize the company’s outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth.

Operations

• Control expenses
• Complete tasks in a timely manner
• Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.
• Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV’s.
• Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly.
• Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines.

Key soft skills

Organization, Verbal communication, Relationship building/networking, Critical thinking

Key Software's

This role will be utilizing the software’s listed below, exposure to some is a plus but not mandatory for this role.

• Salesforce
• Store Force
• MPOS
• Microsoft Outlook
• Microsoft Excel
• Microsoft AX
• ADP
• Greenhouse
• Rhapsode

Qualifications

• High School Diploma
• 1 years of specialty retail leadership

At Shinola, we're committed to growing and empowering an inclusive community within our company and industry. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Shinola encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.
This job description does not constitute a contract of employment and Shinola may exercise its employment-at-will rights at any time.

Note: Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and not applicant will be penalized as a result of such a request.