Sherman Associates is currently seeking an experienced and engaging Operations Specialist to serve as a Roving Property Manager providing support to our growing portfolio of residential communities. Based on business need, this role will step in as needed to manage property operations, financials, and resident relations.

This will require travel to Minnesota, Iowa, Wisconsin, Missouri, and Colorado, as business needs arise.

We are seeking individuals experienced in affordable multifamily housing, including tax credit and voucher based site management.

As an Operations Specialist, you will lead the daily operations of the assigned portfolio to include; financials, resident relation, compliance needs and special projects. In addition, you will review property operations to ensure compliance of all policies, procedures and affordable compliance programs.

ESSENTIAL FUNCTIONS

Property Management

• On assigned properties, act as the company's primary coordinator to assure that the company’s goals fully meet and to exceed contractual property management obligations.
• Direct the day-to-day activities of resident and tenant relations, safety/security, maintenance, marketing, landscaping, inspections, snow removal, and other operations.
• Maintains customer service and excellent relations with residents, resident cooperatives, commercial tenants, outside agencies or vendors and organizations.
• Walks property at regular intervals to ensure property rules are being followed and that the property is clean and orderly and in good maintenance condition.
• Supervises and purchases janitorial, maintenance and office supplies.
• Maintains communication with residents on lease renewals, certifications and community events.
• Operates property within budgeted income and expense guidelines.
• Keeps management informed at all times in the areas of:
• Resident/tenant complaints
• Suggestions for improvement of property performance
• Status of vacancies/projected occupancy
• Cash flow situation
• Any legal actions
• Performance of assigned staff
• Property conditions that could necessitate action by senior leadership
• Potential property liabilities or hazards
• Performance/behavior of assigned staff
• Works on the last day and first day of each month until responsibilities completed; some overtime may be required.
• Other tasks & duties as assigned based on business need.

Leasing

• Shop comparable projects in the market and review marketing surveys monthly
• Make appointments, show apartments, screens applicants, and verifies applications for completion

Compliance

• Meets Company benchmarks for occupancy, rent collections and timely compliance paperwork.
• Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference.
• Coordinates with Corporate support staff on management company procedures for processing and distributing information.
• Must be respectful of resident/tenant privacy, including specific commercial tenant needs.
• Prepares all resident files to include all preparatory paperwork; prepares all move-out materials.
• Ensures compliance with state, federal and local housing laws.
• Complies with all Sherman Associates, agency and city compliance requirements.
• Assists with subsidy administration in accordance with HUD rules and regulations.

Financial

• Engage, contract, supervise and approve invoices for all goods/services required to maintain the assigned properties up to company and owner standards.
• Develop operating income/expense budgets and capital budgets that reflect the owner's objectives for operating the property, cash flow requirements and leasing strategy. Prepare this data to be used as an ongoing accounting reporting tool. Further accountability includes administration of budgets, operational review and analysis of corrective action needed. Recommend and implement programs that contribute to center profitability.
• Analyze and distribute financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Coordinate collection and documentation of all revenues following lease obligations of residents/tenants and the owner's policy on accounts receivable. Collect delinquent accounts promptly. Communicate with accounting department to ensure accuracy of rent roll and accounts receivable.

Supervisory Responsibility

• As applicable, supervises, coaches, directs, trains and evaluates staff; Prepares and conducts employee reviews and completes timecard approvals.
• Develops and maintains effective, professional relationships with peers, the community and owners.
• Supervise on-site maintenance, if utilized at assigned properties. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management.

Required Experience:

• 5 years of industry experience within residential real estate property management; or an equivalent number of years of education and real estate management experience.
• Experience and understanding of Affordable Housing Programs (HUD Programs) is required.
• CRM, CAM, COS, or other related professional certification preferred.
• Proven track record of success in overseeing a portfolio of 100 residential units strongly preferred.
• Excellent verbal, written and presentation skills; Ability to communicate effectively with community tenants, vendors / external parties, and across corporate divisions.
• Knowledge of Real Page or other related Property Management software (Yardi, Lead2Lease, OneSite Accounting, etc.) strongly preferred.
• As applicable, must possess a valid driver’s license, reliable vehicle with insurance and safe DMV driving record.
• Ability and willingness to travel to multiple locations (local and out of state) as necessary with your own transportation.
• A passion for the mission, vision, and values of Sherman Associates.
• Office hours may vary due to the specific needs of the portfolio.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

TRAVEL

• This position requires frequent travel, more than 50%. Most travel is within 180 miles of the home office.

ADDITIONAL SCREENING REQUIREMENTS

• Current and valid driver’s license is required. Must pass a Motor Vehicle Record check (MVR) and have a safe driving record.
• Must successfully meet criminal background screening requirements for position, including MN statute 299C.67 to 299C.71 (Kari Koskinen Background)

Only applicants who complete our online application process will be considered. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com.

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

From: Sherman Associates
Benefits:

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

• Fully paid short term disability
• Fully paid life insurance
• Fully paid employee assistance program
• Fully vested 401k company match program
• Paid holidays and robust PTO program
• Best in class learning and development opportunities
• Starbucks and Hotel discounts
• Charitable giving strategy with corporate match