Recent Searches

You haven't searched anything yet.

1 Guest Service Manager Job in Jinghong, KS

SET JOB ALERT
Details...
Sheraton Hotels & Resorts
Jinghong, KS | Other
4 Months Ago
Guest Service Manager
Other | Accommodations 4 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Sheraton Hotels & Resorts is Hiring a Guest Service Manager Near Jinghong, KS

Job Number 22202707
Job Category Rooms & Guest Services Operations
Location Sheraton Grand Xishuangbanna Hotel, Gasa Town, Jinghong, Yunnan, China VIEW ON MAPSchedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

Job Summary

JOB TYPE

Other

INDUSTRY

Accommodations

POST DATE

11/28/2022

EXPIRATION DATE

12/18/2022

WEBSITE

lemeridienexclusives.com

HEADQUARTERS

White Plains, NY

SIZE

<25

INDUSTRY

Accommodations

Show more

Sheraton Hotels Resorts
Full Time
$50k-62k (estimate)
4 Days Ago
Sheraton Hotels Resorts
Full Time
$31k-40k (estimate)
1 Week Ago
Sheraton Hotels Resorts
Intern
$39k-48k (estimate)
2 Weeks Ago

The job skills required for Guest Service Manager include Guest Service, Scheduling, Housekeeping, Credit Card, Accounting, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Manager. Select any job title you are interested in and start to search job requirements.

For the skill of  Guest Service
Cracker Barrel
Full Time
$26k-34k (estimate)
Just Posted
For the skill of  Scheduling
Menards
Full Time
$35k-46k (estimate)
Just Posted
For the skill of  Housekeeping
Stryten Energy
Full Time
$36k-46k (estimate)
3 Days Ago
Show more

The following is the career advancement route for Guest Service Manager positions, which can be used as a reference in future career path planning. As a Guest Service Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Manager. You can explore the career advancement for a Guest Service Manager below and select your interested title to get hiring information.

Veggie Grill
Part Time
$38k-49k (estimate)
3 Months Ago
Furnished Quarters
Full Time
$29k-37k (estimate)
5 Days Ago

If you are interested in becoming a Guest Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Manager job description and responsibilities

A guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.

01/30/2022: Sarasota, FL

The guest services manager oversees the process of handling customer complaints.

02/28/2022: Altoona, PA

Guest service manager focuses on the client's needs and requirements and ensures that they are being fulfilled.

01/31/2022: Passaic, NJ

Present the menus and the special of the day

03/27/2022: Pascagoula, MS

Organisational and planning skills to develop customer service policies.

01/25/2022: Allentown, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Manager jobs

A guest service manager performs a variety of customer relations duties at a hotel.

04/12/2022: Youngstown, OH

Must be able to speak and understand the primary language used by the guests who visits the hotel.

03/22/2022: Wilmington, DE

Listen, understand and take action.

03/25/2022: Longview, TX

Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.

02/01/2022: Tucson, AZ

Customer service representatives, customer service management, and operations staff work together to make experiences that matter.

03/11/2022: Bremerton, WA

Step 3: View the best colleges and universities for Guest Service Manager.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
Show more