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Job Description

Job Number 22167608
Job Category Rooms & Guest Services Operations
Location Sheraton Saigon Hotel & Towers, 88 Dong Khoi Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

PRIMARY OBJECTIVE

Greet and welcome guests to the hotel in a friendly and courteous manner. Provide information as to all the hotel facilities and be pro-active in selling the resort facilities. Provide initial assistance with baggage and information, and if dealing with an in-house guest, direct the guest to the Reception area. To bid farewell to departing guests.

Bellmen will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.

DUTIES & RESPONSIBILITIES

  1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
  2. Align working practices and conduct with Sheraton Saigon Hotel and Towers Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
  3. Greet and welcome guests to the hotel in a friendly, courteous manner. Assist guests to alight from vehicles.
  4. Ensure the driveway is clear of vehicles, and is kept clean and tidy. Unattended cars are not to be left in the driveway.
  5. Provide assistance with baggage until arrival of back-up..
  6. Escort guests to room and deliver luggage, explaining and upselling facilities of the hotel en-route. On arrival to the room, all amenities and features are to be pointed out and demonstrated if necessary, all in accordance with established procedures.
  7. Provide information to guests and patrons and follow through any requested arrangements. Have a thorough knowledge of all hotel outlets and concessions, local facilities, transportation services, Hotel retail shops and hotel functions.
  8. Coordinate and be aware of general arrival and departure patterns for current day, in particular V.I.P and group movements.
  9. Thorough knowledge of hotel emergency and security procedures.
  10. Prompt delivery of messages, packages and mail, as well as clearing messages and mail twice daily. Use of logbook for tracking deliveries.
  11. Frank and prepare outgoing mail for collection by the Post Office, as well as sorting in-coming mail.
  12. Safe and Secure storage & movement of guest luggage. Co-ordinate collection of luggage for departing guests. Group luggage is delivered and placed in the guest room within 30 minutes of the luggage unloading time. Ensure that group luggage is unloaded from the bus at the Porte Cochere and room numbers written on luggage tags.
  13. Through personal attitude, deportment and appearance, enhance the guest experience and satisfaction to world class standards.
  14. Ensure that the entrance is manned at all times and summons taxis and limousines for guests and patrons.
  15. Prepare daily briefing sheet, ensuring that cross-check is completed for group departures..
  16. When working a night shift, liaise with all other staff to ensure that all guest services are handled efficiently and courteously.
  17. Be responsible for cleanliness and tidiness of driveway, porte cochere, ashtrays in the lobby and storage room.
  18. Assist in keeping undesirable persons from entering the hotel and obtaining assistance from Security or Duty Managers if necessary.
  19. Develop a good working relationship with other services coming into the hotel e.g. Taxis, and car rental companies, etc.
  20. Uphold the Company’s Cares culture by demonstrating the Star Service Standards at all times to guests and fellow associates.
  21. Personally, ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related SSHT and Marriott Policies.
  22. Undertake other duties as required by the Front Office Manager/ Duty Manager and Hotel Management.

JOB REQUIREMENTS:

Critical competencies:

Interpersonal Skills

  • Customer Service Orientation
  • Team Work
  • Diversity Relations
  • Interpersonal Skills

Communications

  • Communication
  • Listening
  • English Language Proficiency

 

Physical Abilities

  • Proper Lifting Techniques 
  • Physical Strength

Personal Attributes

  • Presentation
  • Positive Demeanor
  • Integrity
  • Dependability

Preferred qualifications:

Education

High school diploma/G.E.D. equivalent

Related Work Experience

No related work experience is required

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

Company Overview

  • Website sheraton.com
  • Headquarters ASPEN GERBAZ, CO
  • Size 7,500 - 15,000
  • Founded 1937
  • Type
  • CEO MICHAEL HAISFIELD
  • Revenue <$5M
  • Industry All Industries
  • About sheraton hotels & resorts

Skills for Bellman

The job skills required for Bellman include Customer Service, Guest Service, Transportation, Integrity, Effective Communication,and Listening etc. Having related job skills and expertise will give you an advantage when applying to be a Bellman. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bellman. Select any job title you are interested in and start to search job requirements.

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Career Path for Bellman

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How to Become a Bellman

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Step 2 Knowing the best tips for becoming a Bellman can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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