Search By
975 Jobs
Front Desk Supervisor Sheraton Four Points Culver City Culver City, CA | Full Time
24 Days Ago
Front Desk Supervisor Sheraton Pasadena Hotel Pasadena, CA | Full Time
1 Day Ago
Front Desk Supervisor Southwest Hospitality Management LLC Fresno, CA | Full Time
1 Day Ago
Front Desk Supervisor Hampton Inn Miami Beach Mid Beach Miami Beach, FL | Full Time
1 Day Ago
Front Desk Supervisor Marriott Griffin Gate Resort & Spa Lexington, KY | Full Time
1 Day Ago
Front Desk Supervisor Courtyard Akron Akron, OH | Full Time
1 Day Ago
Front Desk Supervisor Sheraton Park Hotel At Anaheim Anaheim, CA | Full Time
2 Days Ago
Front Desk Supervisor Hyatt Place Denver Airport Aurora, CO | Full Time
2 Days Ago
Front Desk Supervisor Hampton Inn West Palm Beach West Palm Beach, FL | Full Time
2 Days Ago
Front Desk Supervisor Hyatt Centric Chicago Loop Chicago, IL | Full Time
2 Days Ago
Front Desk Supervisor Touchmark Helena, MT | Full Time
2 Days Ago
Front Desk Supervisor Hyatt Union Square New York, NY | Full Time
2 Days Ago
Front Desk Supervisor The Ritz-Carlton Beijing, NY | Other
2 Days Ago
Front Desk Supervisor MacArthur Place Hotel & Spa Sonoma, CA | Full Time
3 Days Ago
Front Desk Supervisor The Westin Westminster Westminster, CO | Other
3 Days Ago
Front Desk Supervisor Omni Hotels & Resorts Washington, DC | Other
3 Days Ago
Front Desk Supervisor Hampton Inn & Suites Miami Wynwood / Design District Miami, FL | Full Time
2 Days Ago
Front Desk Supervisor Oliver Companies Rochester, MN | Full Time
3 Days Ago
Front Desk Supervisor SpringHill Suites Newark Liberty Newark, NJ | Full Time
3 Days Ago
Front Desk Supervisor Meyer Jabara Hotels Providence, RI | Full Time
3 Days Ago
Front Desk Supervisor Courtyard College Station College Station, TX | Full Time
3 Days Ago
Front Desk Supervisor Hyatt Regency Dulles Herndon, VA | Full Time
3 Days Ago
Front Desk Supervisor TownePlace Phoenix Phoenix, AZ | Full Time
5 Days Ago
Front Desk Supervisor Doubletree Norwalk Norwalk, CA | Full Time
5 Days Ago
Front Desk Supervisor Residence Inn LAX Redondo Beach Redondo Beach, CA | Full Time
5 Days Ago
Front Desk Supervisor Holiday Inn & Suites San Mateo-San Francisco San Mateo, CA | Full Time
5 Days Ago
More Search Results

Front Desk Supervisor

Culver City, CA | Full Time
24 Days Ago

Job Description

Job Summary

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS:

 

  • At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

 

RESPONSIBILITIES:

 

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Set the standard for guest relations at the Front Desk.
  • Obtain all necessary information when taking room reservations.
  • Monitor all V.I.P. and special guest requests.
  • Review Front Office log and Trace File daily.
  • Fully comprehend and execute all relevant phases of the front desk computer system.
  • Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
  • Be aware of all rates packages and promotions currently underway.
  • Be familiar with all in-house groups.
  • Be aware of all closed out and restricted dates.
  • Follow and enforce all Aimbridge Hospitality hotel credit policies.
  • Be able to perform all duties of Front Desk Agent.
  • Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
  • Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
  • Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
  • Have knowledge of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
  • Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
  • Ensure the maximization of room revenue through Rooms Merchandising.
  • Answer all guest inquiries in a timely and professional nature.
  • Be involved in departmental meeting planning and execution.
  • Help maintain productivity levels at or above budgeted standards.
  • Perform any other duty as required by management.
  • Assist in training of new hires and current associates on a regular basis.
  • Attend meetings as required by management.

 

Property Details

Travelers will settle in for a relaxing stay in Los Angeles at the Four Points by Sheraton Los Angeles Westside. Stylishly redesigned and 100% smoke free, we're within easy reach of southern California's finest and only three miles from Los Angeles International Airport. Guests can start their morning with a workout or a refreshing swim in our newly transformed facilities. Evenings have never been cozier than in front of our roaring outdoor fireplace. The Four Points by Sheraton - Comfort Bed beckons from our 196 guest rooms, complete with free Internet, great in-room amenities and grab n’ go food options. We know our guests like choices and that's why our Lobby Restaurant has over 20 beers, ales and premium liquors. We have everything guests need, right here at Four Points by Sheraton Los Angeles Westside.

 

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

Skills for Front Desk Supervisor

The job skills required for Front Desk Supervisor include Front office, Housekeeping, Scheduling, Problem Solving, Responsibility,and Listening etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.

Job Openings with Skill of Front office
MORE>>
Job Openings with Skill of Housekeeping
MORE>>
Job Openings with Skill of Scheduling
MORE>>
Job Openings with Skill of Problem Solving
MORE>>
Job Openings with Skill of Responsibility
MORE>>

Career Path for Front Desk Supervisor

The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.

How to Become a Front Desk Supervisor

If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.

Step 1 Understand the job description and responsibilities of a Front Desk Supervisor

Quotes from people on Front Desk Supervisor job description and responsibilities
02/13/2022: Stockton, CA
02/04/2022: Providence, RI
12/22/2021: Paramus, NJ
01/04/2022: Tucson, AZ
01/05/2022: Madison, WI

Step 2 Knowing the best tips for becoming a Front Desk Supervisor can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Supervisor jobs
02/10/2022: Clarksville, TN
12/30/2021: Dayton, OH
02/13/2022: Olympia, WA
12/13/2021: Lincoln, NE
02/05/2022: Bangor, ME

Step 3 View the best colleges and universities for Front Desk Supervisor

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College