Position Overview

Technicians must have at least 6 months of experience in one of the following industries: emergency response, general construction, or industrial cleaning. They service customers dealing with water, fire, or mold damage. Prepare and review documentation to include notes, photos, and documents according to company policies and procedures. 

Job Responsibilities

• Performs water, fire, and mold damage service to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, cleaning, and demolition as directed by supervisor. 
• Assists Lead Technicians load equipment and supplies on trucks needed for the job. 

• Explains processes used to complete active jobs and the next steps to resolution in person to customers using printed materials as a guide with or without a supervisor. 
• Completes assigned jobs according to company processes while maintaining quality control on each job. 
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to Lead Technician or Crew Leader. 
• Communicates customer issues, and daily job activities with supervisor and key company staff. 
• Prepares documentation and pictures according to company policies and procedures with guidance from Lead Technician. 

Job Requirements

• High school graduate or equivalent 
• Experience in emergency response, general construction, or industrial cleaning.
• Valid Drivers’ License and satisfactory driving record 

• Must be able to work on-call as needed. 
• Detail-oriented, hardworking, and motivated 
• Good verbal and written communication skills. 
• Good customer service skills 
• Experience with using mobile software to enter data. 

• Can read and follow product label usage instructions. 
• Reports to work on time in a clean, complete uniform 
• Must be able to prioritize activities and meet deadlines.

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Incumbent must be prepared to: 

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. 
• Stand and walk for extended periods of time. Lifting, squatting, crawling, and crouching are required.
• For safety reasons, respirators, which are used in certain situations, must be able to seal the face. 

• Use visual acuity to perform detail-oriented activities. 
• Be exposed to various inside and outside working conditions: such as the change of environment with or without air conditioning and heating. 

Disclaimer 

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to modification to accommodate individuals with disabilities.

www.svmshenvalley.com