Description

Every workplace has them: those people who make everything run seamlessly. Who you hardly notice until there is a crisis, and then you are just so grateful they are there.

This is that job.

The Human Resource Generalist provides administrative support and facilitates human resource processes according to Shelter House best practices and within the mission, vision, and values of the organization. This role executes recruitment and hiring tasks with a strong emphasis on attracting and hiring employees from diverse backgrounds, including those with lived experience of homelessness. This role administers employee health and welfare plans, acts as liaison between employees and insurance providers, resolves benefits-related issues, ensures effective use of plans, and maintains positive employee relations. The Human Resource Generalist checks all of the details, ensuring Shelter House administers plans in accordance with federal and state regulations and follows plan provisions as directed. This role provides administrative support to the human resource function as needed, including record keeping, file maintenance, and HRIS entry. The Human Resource Generalist will work with the accountant to process payroll accurately and on time.

Reports to: Director of HR

Key Responsibilities:

1. Maintenance of employee files and employee policy expert
2. Recruitment and Hiring Duties
3. Payroll and Benefits
4. Office and Operating Support

Key responsibility 1: Maintenance of employee files and policy expert

1. Act as subject expert for HRIS system and provide employee support using the system.
2. Complete Form I-9, verify I-9 documentation, and maintain I-9 files.
3. Assist with processing of terminations.
4. Create, update, and maintain electronic employee records. Assist in electronic personnel file management upkeep and administration, including current driver’s license and driving records for employees when required, and maintaining records for employee entrance, status changes, and termination
5. Assist in employee exit documentation and actions as required by law.
6. Prepare files for new employees and HRIS onboarding tasks.
7. Perform quarterly audits of employee access and security groups; recommend updates and adjustments.

Key responsibility 2: Recruitment and Hiring Duties

1. Facilitate and implement all phases of the recruitment process.
2. Operationalize efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization.
3. Collaborate with Development Department to market openings. Assist with the job posting and advertisement processes.
4. Screen applications and select qualified candidates in consultation with hiring team.
5. Make personal contact with interview candidates to schedule interviews.
6. Assist with the interview process, attending and conducting interviews with managers as requested and ensuring participation in interviews of key staff and other stakeholders as appropriate.
7. Attend and participate in college job fairs and recruiting sessions.
8. Track status of candidates in HRIS and respond with follow-up letters and phone calls at the end of the recruiting process.
9. Provide onsite and in-person support with hiring document completion and organizational onboarding, including access to technology and orientation to HRIS system.

Key Responsibility 3: Payroll and Benefits

1. Send payroll reminder to leadership and update payroll notes document for Accountant.
2. Ensure Supervisor approval on all employee timecards and troubleshoot as needed.
3. Partner with Finance department for employee issues with pay cards.
4. Assist in the administration of health benefit plans, including enrollments, changes, and terminations. Process required documents through payroll and insurance providers to ensure accurate record keeping and proper deductions.

Key responsibility 4: Office and Operating Support

1. Order and maintain inventory of office and building supplies (including Fresh Starts Janitorial supplies) as specified by leadership and management teams.
2. Perform customer service functions by answering employee requests and questions including IT and office equipment support, password reset, passcodes, and key fobs.
3. Order business cards and nametags as advised by the leadership and management team.
4. Operationalize internal IT system, triage issues, and create external IT help desk requests.
5. Assist with technology inventory maintenance and check out procedures.
6. Performs other related duties as assigned.

Requirements

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills with good negotiation techniques.
• Excellent organizational skills and attention to detail.
• Working understanding of human resource principles, practices, and procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a fast-paced and at times stressful environment.
• Proactive and independent with the ability to take initiative
• Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
• Proficient with Microsoft Office Suite.

Education and Experience:

Required:

• Bachelor's degree in human resources or related field and/or equivalent experience.

Preferred:

• Experience managing all phases of the recruitment and hiring process highly preferred.
• SHRM-CP credential.
• SHRMs Talent Acquisition Specialty Credential.
• Experience with HRIS.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Shelter House is an Equal Opportunity Employer, and a United Way Agency.