General Summary:

Under the direction of the Inventory Control Supervisor, provides support to Logistics Coordinators/ Clerks, Warehouse personnel and clients to ensure that inventory is correct and that equipment is accounted for and/or disposed of properly.

Essential Duties and Responsibilities:

• Monitors daily inventory transactions to ensure that inventory in various warehouses is correct and available to allocate.
• Works closely with warehouse staff to allocate items for shipments and identify equipment to be shipped.
• Assists Logistics Coordinators and Logistics Clerks to correct errors in attaching items to orders in the Inventory Management System (IMS).
• Audits inventory scans and check sheets for accuracy; requests corrections and/or updates from appropriate personnel.
• Ensures replacement of disposable items prior to the shipment of demo equipment.
• Manages consumable inventory.
• Notifies Field Service Engineers (FSEs) when repairs are required; tracks repair process through final disposition (i.e., return to inventory or forwarded to Ambassador).
• Assists customers with routine questions about inventory.
• Performs other tasks/projects as requested by management.

Supervisory Responsibilities:

• None.

Qualifications:

• Ability to acquire TSA certification (required).
• Outstanding customer service skills; ability to communicate concisely and effectively, both orally and in writing.
• Strong attention to detail; excellent problem-solving skills.
• Proficient with spreadsheets and data entry.
• Ability to multi-task and prioritize; self-motivated.
• Ability to manage time effectively to ensure timely responses and completion of tasks/projects; ability to tolerate periods of stress and adhere to deadlines.

Education and /or Experience:

• High School diploma or equivalent; Associates degree in a business, logistics or related field is preferred.
• Two (2) years of related experience strongly preferred.
• An equivalent combination of education and experience.

Language Skills:

• Excellent interpersonal and communication (oral and written) skills.
• Ability to communicate clearly and concisely in English, both orally and in writing, to all levels.

Computer Skills:

• Proficiency with Microsoft Office, especially Word, Excel and Outlook; proficiency with Access a plus.
• Extensive knowledge of Excel, including functions and pivot tables.
• Ability to quickly learn new programs / software.

Physical Demands:

• Sitting eight (8) hours or more per day; standing and/or walking two (2) hours or more per day.
• Eight (8) or more hours per day doing computer work.
• Ability to bend, reach and stoop.
• Ability to lift up to 25 pounds.
• Noise level can be moderate due to multiple conversations in close proximity.

Work Environment:

• Office environment.

Travel Requirements:

• Occasional travel as needed.

Dedication to the Quality System (Required):

Our objective is to provide a system that promptly detects non-conformances and provides timely and effective control and corrective actions. This Quality System establishes an effective means of assuring product quality. It is our policy to provide full compliance with the Quality System throughout all facets of contract performance and the order fulfilment process. This ensures that all of our products and services meet or exceed the expected companystandards as well as those of our customers and the ISO 13485 International Standard, CMDCAS, FDA, and MDD regulations. We operate the Quality System as an overall management system for all products.

All employees accept responsibility for the excellent quality of products and take professional pride in producing high quality products that are the finest in the marketplace.

Our approach to quality is based on the premise that we can achieve product quality and effective cost control by concentrating on the integrity of processes and preventative measures rather than after the fact detection.