Overview

The Store Manager is responsible for all aspects of running a Shane Co. store including customer satisfaction, a positive work environment, staff development and all store operations in accordance with all company standards, guidelines, and expectations. You will be leading a competent and hardworking team and have the power to develop the store as well as your teammates.

As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment. 

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you! 

Responsibilities

The Store Manager has overall responsibility for ensuring all activities are personally carried out or delegated appropriately, with follow-up. Overall accountability for all areas of the store is the Store Manager’s responsibility. The Store Manager is expected to be cognizant of all Company policies, procedures, and practices in order to ensure appropriate compliance. Daily responsibilities may include: 

• Running of all areas of the store (sales, office, shop, management team) and must have adequate knowledge of operations in each area. 
• Directly maximizing sales growth potential by ensuring all customers’ needs are met and by proper use of Floor Direction, peer to peer coaching, and teamwork. 
• Training and developing sales staff to perfect and utilize all Shane Co. sales techniques and resources, by utilizing coaching and mentoring techniques. 
• Recruiting, hiring, developing and retention of highly qualified individuals in all store positions while working transparently and collaboratively with your Store Management Team, HR Manager, and Operations Leader. 
• Fostering both store and individual productivity via effective handling of staffing levels, training and direction of new and experienced staff, employee development and coaching, performance management (including appraisals, touch bases, disciplinary action, development plans), compensation and separations. 
• Directly responsible for the supervision of the Visual Merchandiser, maximizing standards of merchandise availability as well as raising awareness of customer requests through the appropriate channels. 
• Performing all duties related to the opening or closing of the store and ensuring all members of the management team are trained to do so and scheduled on a rotating basis for both opening and closing shifts. 
• Coordinating and facilitating regular meetings of teams within the store as appropriate. 
• Monitoring and addressing standards of store and property appearance and maintenance, and assurance of all directed safety and security protocols. 

No jewelry experience? No problem! The Store Manager career track includes an innovative training program in which you will attain a high level of proficiency in sales, coaching, training, and store operations. We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each and every customer. 

Qualifications

• A minimum of 3 years of experience managing, leading, developing, training, and/ or supervising others is required. Prior experience with jewelry sales is neither relevant nor required… we will teach you! 
• We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!) 
• Direct knowledge of selling techniques and practices and demonstrated skill in this area, with the ability to present features and benefits of unique products.
• Experience providing a high level of customer service is required. 
• Capable of resolving escalated issues arising from customer or team interactions. 
• Excellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required. 

Behavioral Characteristics

The focus of this role is working with and through others, building and maintaining relationships, and championing company culture and values. Successful Store Managers are comfortable working outside of Company guidelines where necessary but have a thorough understanding of rules and procedures. Demonstrated ability to work in a fast-paced and results-based environment. Must be friendly, action-oriented, respectful, and genuinely interested in the needs and development of others. Must be able to work in close collaboration with many areas of the company. Leads by example in areas of personal character, values, commitment, organizational skills, selling skills and work habits.

Work Environment

The primary environment for this role is a bright, well-lit, retail store. Standing and walking are required a significant portion of the time. This role requires bending, reaching, twisting, stooping, and occasional lifting of objects. Most business is conducted with customers in person. Manual dexterity, visual acuity, and color discernment are required at a very high level and with high frequency. This role is not a remote role. Travel is required <5% of the time though on those occasions attendance at group events is very important.

Why Work for Shane Co.?

Shane Co. is a family owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.

• We want driven and competitive people who help us satisfy our customers’ needs. In our stores, we do not sell on commission, we offer a competitive base rate and we bonus based on team performance.
• We focus on providing you a time off package that is very generous for retail! It is important for us to be available when our customers need us. Our store employees do work weekends and evenings. However, you accrue 3 weeks of vacation in your first year! In addition, you also earn 6 sick days per year. We are closed on 7 holidays (unlike most retailers), AND we pay you for one volunteer day per year! The longer you work with us, the more vacation time you earn.
• Unlike other companies who just offer low paying disability insurance to cover your major illness situations, we offer the ability to earn time off at FULL pay for the care of yourself or a family member! When your family needs you, we want you to be able to be there for them.
• We offer very competitive medical, dental and vision plans, as well as a 401 (k) plan with a company match, company paid life insurance, and flexible spending accounts for medical, daycare or mass transit commuting expense. We also offer a number of discounted voluntary benefits including long-term disability, life insurance for your dependents, pet insurance and even things like discounted travel and movie tickets!
• We have benefits focused on you AND any family member (Partner, children and even your parents!) including counseling, legal advice, assistance in finding appropriate medical specialists and even help in understanding medical bills!
• And, of course, we offer a generous discount in our stores or online for you AND your family members!

Pay starting at $115,000 annually based on candidate's experience and skills, plus opportunity to bonus monthly based on team performance.

Employer will not sponsor visa or work authorization.