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Assistant Operations Manager

Franklin, TN | Full Time
Just Posted

Job Description


The Assistant Operations Manager is responsible for supporting the Operations Manager in providing superior customer service in a Shane Co. retail location while supporting top lines sales growth, driving bottom line profits, maintaining store facilities and inventory, and protecting all company assets. This role serves both our customers and our team as a member of store leadership. The Assistant Operations Manager is responsible for taking part in the selection and development of the office staff, and indirectly responsible for the management of the Shop, including Shop personnel and monitoring the Shop for efficient and effective operations. 


As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence.  Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment. 


Our goal for you is to give you employment experience like no other so you wake up and want to come to work every day! And as a member of the leadership team, we will count on you to give an amazing experience to both our customers and our team members!  If you love being part of a team as well as providing personal attention to every customer, this is the place for you! 




As an important member of the store operations team, the Assistant Operations Manager drives sales by assisting with administrative and operations procedures in accordance with company guidelines. Daily responsibilities may include: 

  • Being knowledgeable about all functions of the Shop, Customer Service Department, and Sales Operations. 
  • Assisting in onboarding all new employees, including the administration of new hire paperwork, training, and development.  
  • Supporting the Operations Manager by working with the Facilities Department to address all issues of the store appearance and maintenance, including the interior and exterior of the store. 
  • Assisting in ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility. 
  • Participating in weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings. 
  • Overseeing Shop job flow and timely delivery to customers and assuring all jobs are quality checked. 
  • Consulting and communicating with members of your management team and Human Resources team regarding any store issues, opportunities, or concerns, and following up as necessary. 

No jewelry experience? No problem! The Assistant Operations Manager career track includes an innovative training program in which you will attain a high level of proficiency in sales, coaching, training, and store operations. We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each and every customer. In addition, we care about your personal experience as an employee, and providing you career development opportunities.   


  • A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment. A minimum of 1 year supervising others is preferred. Prior experience with jewelry sales is neither relevant nor required… we will teach you!  
  • We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!) 
  • Prior experience managing and developing others preferred. 
  • Demonstrated knowledge and/or prior experience with office operations, asset management and day-to-day functions in an office environment. 
  • Comfortable with technology and comfortable learning new systems and processes. 
  • Organizational excellence and ability to manage deadlines, multitask, and prioritize effectively 
  • Demonstrated ability with math (addition, subtraction, multiplication, and division) as well as cash handling. 
  • Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching. 
  • Excellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required. 

Behavioral Characteristics

Strong organizational skills and the ability to collaborate effectively are important for this role. Goal-orientation, attention to detail, and independence are important characteristics for candidates to possess, along with a drive to get things done correctly and efficiently. Being task-focused, analytical, and a thoughtful listener will help candidates succeed in this position. 

Work Environment

The primary environment for this role is a bright, well-lit, retail store. Standing and walking are required a significant portion of the time. This role requires bending, reaching, twisting, stooping, and occasional lifting of objects. Most business is conducted with customers in person. Considerable business is conducted using telephone and computer technology. Manual dexterity, visual acuity, and color discernment are required at a very high level and with high frequency. This role is not a remote role.

Why Work for Shane Co.?

Shane Co. is a family-owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family. 

  • We want driven and competitive people who help us satisfy our customers’ needs. In our stores, we do not sell on commission, we offer a competitive base rate, and we bonus based on team performance. 
  • We focus on providing you with a time off package that is very generous for retail! It is important for us to be available when our customers need us. Our store employees do work weekends and evenings. However, you accrue 3 weeks of vacation in your first year! In addition, you also earn 6 sick days per year. We are closed on 7 holidays (unlike most retailers), AND we pay you for one volunteer day per year! The longer you work with us, the more vacation time you earn. 
  • Unlike other companies who just offer low paying disability insurance to cover your major illness situations, we offer the ability to earn time off at FULL pay for the care of yourself or a family member! When your family needs you, we want you to be able to be there for them. 
  • We offer very competitive medical, dental and vision plans, as well as a 401 (k) plan with a company match, company paid life insurance, and flexible spending accounts for medical, daycare or mass transit commuting expense. We also offer a number of discounted voluntary benefits including long-term disability, life insurance for your dependents, pet insurance and even things like discounted travel and movie tickets! 
  • We have benefits focused on you AND any family member (Partner, children and even your parents!) including counseling, legal advice, assistance in finding appropriate medical specialists and even help in understanding medical bills! 
  • And, of course, we offer a generous discount in our stores or online for you AND your family members! 

Pay starting at $26.00 per hour based on candidate's experience and skills, plus opportunity to bonus monthly based on team performance.


Employer will not sponsor via or work authorization.

Skills for Assistant Operations Manager

The job skills required for Assistant Operations Manager include Customer Service, Coaching, Team Management, Team Leadership, Supervising etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Operations Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Assistant Operations Manager

The following is the career advancement route for Assistant Operations Manager positions, which can be used as a reference in future career path planning. As an Assistant Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Operations Manager. You can explore the career advancement for an Assistant Operations Manager below and select your interested title to get hiring information.