Sexy Fish

Sexy Fishis one of a kind restaurant where visionary ideas are combined withextraordinary architecture, memorable uniforms, a great location, and aselective selection of artwork. Sexy Fishcomes to life by bringing a team built of passionate individuals whose uniquenesscomes together to deliver the best culinary, bar, and wine program.

Job Overview:

Provide prompt, courteous, andefficient handling of all requests for restaurant reservations and VIPreservations team, changes, cancellations, and information.

Essential Job Functions

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Always maintain positive guest relations.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Access all functions of the computer system.

• Maintain complete knowledge of:

• Set up work station with necessary supplies and resource materials.
• Process all food and beverage reservation requests, changes and cancellations received by phone, email, internally and through corporate reservations center or travel agencies.
• Ascertain callers' needs through open-ended questions.
• Document in reservations any special information or occasion such as birthdays, anniversaries, etc.
• Obtain all designated information to book a reservation.
• Accommodate special requests and designate such in system.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Verify availability. Suggest alternate dates for sold-out dates.
• Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
• Verify all reservation information with caller to ensure accuracy.
• Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
• Monitor and maintain wait lists daily.
• Review status of assignments and any follow-up action with on-coming Agent.