Overview/ Job Responsibilities

Provide IT technical support to resolve software and hardware related issues for workstations, laptops, and peripheral equipment. This position also maintains documentation for software and workstation configurations, tracks IT inventory, and assists in the implementation of user training. This position would be to provide some on-site support to a client within Sev1Tech's Managed Services team in addition to remotely supporting other clients.

Responsibilities:

• Responsible for the installation, configuration, troubleshooting, repair and maintenance of workstations, laptops, and peripherals including all hardware, software, printers, and copiers.
• Provide a first point of contact for technical assistance to end users for company supported equipment, computer applications and platforms. Respond to requests for support in person, via phone, email, and remotely. Identify and escalate issues requiring urgent attention.
• Follow standard help desk procedures; logging all requests in the help desk system and documenting resolutions.Maintain security and privacy of files and information.
• Conduct end user training on capabilities associated with new equipment or software as needed. Meet with new desktop users to provide baseline training for access to company supported systems and technology.
• Responsible for participating in the Service Desk on-call rotation for approximately 7 weeks per year. The responsibility includes providing timely response on weekends and after hours to IT alerts as needed.
• Stay current with technology trends and how they may impact Sev1Tech's environment.
• Continually advance understanding of key systems. Stay current with IT configuration changes and how they could potentially impact end users.
• Contribute to the continuous improvement of IT core processes and methodologies, which includes implementing and supporting the documentation standards established by the team.

Minimum Qualifications

• Minimum 1 years of demonstrated experience providing software and hardware maintenance and support with a multi-site environment required.
• Must have a valid driver's license and safe driving record for occasional travel between sites as needed
• Ability to establish and maintain effective relationships with employees, supervisors and the general public.
• Ability to communicate technical information in non-technical terms.
• Ability to think critically to solve customer issues.
• Seek appropriate training to enhance personal knowledge and value to the IT Team.
• Must be a team player and be able to interact with staff at all levels of the company.
• Must be able to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously.
• Must have excellent time management skills with the ability to work independently with little supervision.
• Must be willing to participate in the on-call rotation and Help Desk Support that covers, nights, weekends, and holidays.
• Must have experience with using and troubleshooting issues with MacOS.

Desired Qualifications

• Experience with Jamf or other MDM solution
• CompTIA A and/or Microsoft Certification (MCP, MCITP-E Servers), a plus.
• Proficient with Microsoft 365 suite of enterprise tools and applications.

About Sev1Tech LLC

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.

Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: https://www.sev1tech.com/careers/ #joinSev1tech

For any additional questions or to submit any referrals, please contact:david.clement@sev1tech.com

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.