Set Creative is an experiential agency creating impressions that count. We have been creating pop-ups, live events and brand activations for more than a decade. 

Our team is made up of industry-leading talent. Together we produce industry-leading work, of which we’re immensely proud. 

But we also focus on keeping the ‘work’ confined to a happy balance with the rest of our team’s lives. We do our best work when we’re motivated and contented individuals. In an industry that has too often seen long hours and weekends become the norm, we believe there’s another way.

We aim to be an agency that leads in diversity, equity and inclusion, and are proud of our parent company’s commitment to anti-racism.

Our culture isn’t fixed. It’s waiting for you to bring your authentic self and add to it. If the above sounds like a good starting point, keep reading.

Job Description

This Client Services team’s primary function is to build, maintain and develop the working relationship between Set Creative and its clients. It does this by:

• Acting as the client’s voice during the development of Set Creative’s work – so we can be more confident in meeting the client’s needs. 
• Acting as Set Creative’s primary representative at an account (as opposed to project) level: communicating our recommendations, translating our expertise, and ensuring our financial objectives are being met.

The Account Director is responsible for proactively developing a group of sustained client relationships ($2-3 million in agency fees) in service to solving Set Creative’s clients’ business problems through the development of effective brand experiences. 

Duties & Responsibilities

• Proactively develops and sustains ongoing client relationships that create brand experience opportunities which drive annual revenue targets
• Develops a deep understanding of the client and its industry; its business initiatives, industry trends, competitive landscape and marketplace dynamics
• Understands how the client is organized, key players and its working relationships
• Proactively brings forth business-building ideas, strategies and solutions for clients
• Establishes relationships with senior client management, executive teams and procurement
• Develops and updates annual Account Plans designed to proactively grow opportunities and revenue with existing clients
• Identifies opportunities for key leadership to participate in annual account planning meetings or other high-level meetings
• Leads an interdisciplinary team (including strategy, creative, technology and delivery) to develop successful experiential programs to assigned clients
• Works with interdisciplinary teams to develop, manage and negotiate approvals of proposals and Statement of Works prior to commencing work
• Participates in KEY client meetings to facilitate successful development of client work
• Leads and provides insight to an interdisciplinary team (including strategy, creative, technology, and production) to deliver experiential projects/programs for clients that are on time, on budget, and at margins acceptable to the agency
• Ensures their team accurately represents billing milestones in financial billing systems and works with Finance to approve timely project billing
• Tracks and shares overall client financial health with internal leadership and provides solutions for increasing margins if necessary in cooperation with production
• Other responsibilities and duties as needed

Qualifications

The list of qualifications includes the minimum qualifications necessary for any new employee for this position, such as specific prior work experience, certifications/licenses, technical knowledge of software, machinery, or tools, and physical abilities such as relevant lifting, bending, walking, and/or stooping.

• 6 years of senior client services experience, with strong experience in experiential marketing
• High-level strategic thinker with a clear understanding of marketing
• Effective presentation skills and the ability to articulate strategic creative solutions to high level clients, from Directors to C-suite
• Proven experience in selling agency work – cross-selling, up-selling with existing clients and in new business situations
• Strong written and visual communicator with expert presentation skills
• Strong understanding and appreciation of creative and strategy
• Ability to translate strategic vision into tangible programs and deliverables
• Strong interpersonal skills (open, friendly, patient, pragmatic and supportive attitude)
• Effective team member and team leader
• Ability to travel up to 25%

Working Conditions

Employee must be able to thrive in a fast-paced environment. We do a high volume of work, often on tight timelines and our dedication to client satisfaction is uncompromising. Some travel should be expected.

In NYC, the base salary for this position at the time of this posting may range from $100,000 to $230,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications.

This position is a hybrid position. Employee must be in the NYC area and may be expected to be in the office 2-3 days per week.