Description

Summary

The Reconstruction Estimator/PM is responsible for managing a wide range of functions necessary to obtain and successfully execute reconstruction projects. They are responsible for ensuring a high quality of service in all dealings with customers, clients, subcontractors and resource providers involved in reconstruction services.

Primary Roles and Responsibilities

Customer Satisfaction

Management of the customer experience and overall customer satisfaction.

Manage all warranty activities.

Project Initiation

Evaluate and sell projects.

Educate customers on the reconstruction process.

Project Planning

Identify and document project scope of work.

Maintain customer and client communications.

Review estimates.

Obtain customer and client agreement on scope and estimate.

Ensure proper permits are acquired.

Project Execution

Review budgets.

Create project schedule and timeline.

Identify and qualify subcontractors and resource providers.

Negotiate terms and set expectations with customers and clients.

Necessary Experience and Skill Set

Previous construction management experience

Superb customer service track record

Effective written and oral communication

Intermediate math skills

Experience in restoration and/or construction preferred

Requirements

Necessary Experience and Skill Set

A minimum two years of business experience

Working knowledge of current business software technologies

Superb customer service, administrative, and verbal and written communication skills

Experience in the restoration and/or construction industry preferred

Formal Education/Training

High school diploma/GED

Associate’s/bachelor’s degree preferred

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working 7:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.

We are an equal opportunity

SERVPRO BNPC Group does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, ..