Description

Summary

Provide leadership with strategic thinking and exemplify excellent customer service. Ensure annual divisional initiatives aligned with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO® Franchise procedures and processes. Hire, train, and manage a team of office personnel while monitoring compliance and risk management. Communicate with management staff to stay updated on jobs, documentation, budgeting and any customer issues.

Primary Roles and Responsibilities

Bookkeeping

Maintain accurate records in QuickBooks®

Create financial reports and perform analysis

Maintain vendors, resources, and subcontractors

Assist with collections for all URS locations

Ensure all receipts are submitted and matches with the AMEX Card Bill and entry is processed for URS

Asst with entering invoices and billing

Assist each location when needed

Cash Management

Complete accounts payable activities

Complete accounts receivable activities

Prepare and maintain cash management reports

Deposits all checks for URS

Requirements

Necessary Experience and Skill Set

A minimum two years of business experience

Working knowledge of current business software technologies

Superb customer service, administrative, and verbal and written communication skills

3 year(s) of experience with QuickBooks Pro® (most recent versions)

2 years of experience with collection activities

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Polite, confident, and excellent customer service skills, including listening and questioning skills

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Ability to multi-task

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

Ability to learn new software, including Xactimate® and proprietary software

Experience in the commercial cleaning and restoration or insurance industry is desired

Ability to successfully complete a background check subject to applicable law

Formal Education/Training

High school diploma/GED

Associate degree in accounting preferred or strong professional background of 2-3 years bookkeeping experience

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours and Travel Requirements

This is a full-time position working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.