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ServiceMax
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Business Solutions Manager
ServiceMax Illinois City, IL
Full Time | Wholesale 7 Months Ago
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ServiceMax is Hiring a Business Solutions Manager Near Illinois City, IL

Who We Are:

ServiceMax’s mission is to help customers keep the world running with asset-centric field service management software. As the recognized leader in this space, ServiceMax’s mobile apps and cloud-based software provide a complete view of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

A career at ServiceMax means being part of a diverse and talented team that’s excited and proud to build, sell, implement, and market award-winning products with a #wintogether and #customerobsessed approach. From MRI machines to gym equipment, customers around the globe rely on ServiceMax’s cloud-based software platform to keep these machines – and the world – running, every single day. We pride ourselves on fostering a culture that empowers employees to create the career experience they want and inspires them to thrive in an inclusive, accepting environment.

Our Commitment:

ServiceMax is committed to providing a place of opportunity and growth for employees of all races, genders, and ages. We strive to build a team that better reflects the communities we live and work in, and we welcome varying belief systems, philosophies, and lifestyles. Join a team that is committed to equal representation in the workplace and fostering a community of education and action against racial, gender and social injustice. 

Job Summary:

The Senior Business Solution Manager will be responsible for driving professional services sales and software orders. They will drive key activities to secure services revenue including collaboration with sales team, services consulting, scoping, estimation and proposal generation using value selling techniques and best practices. In this role you will strive to scope solutions that meet the client business needs while also allowing for an efficient time to value and long-term client success with ServiceMax.

What You Will Do:

  • Partner with the sales leadership to sell the value of professional services for implementing ServiceMax. Promotes delivery team and methodology.
  • Provide services support to software license sales that meets and exceeds monthly, quarterly and annual sales goals
  • Establish a deep understanding of customers’ business needs by creating value to customers for our solution footprint.
  • Add value to the customer’s business and maintain a goal-oriented approach to the business partnership.
  • Demonstrate to customers how they benefit by partnering with ServiceMax and how our solutions deliver results.
  • Aggressively develop and drive a sustainable commercial and solution strategy across multiple customer divisions and geographic roles that is aligned to the agreed account goals.
  • Ensuring a Professional Sales Experience for customers during all aspects of sales process and touch points including: Formal meeting agendas, formal follow-up stating sequence of events and next steps in writing, and issue resolution in a timely fashion.
  • Formulates the winning proposals based on a cohesive strategy that leverages deep knowledge of industry, customer and ServiceMax product.
  • Create a “trusted solution advisor” relationship with our customer’s business and internal technical teammates
  • Drive key customer facing meetings and events, particularly C-level discussions
  • Directly engage with Regional Leader, Channel Partners and customers in top strategic deals, sales meeting and thought leadership opportunities (e.g., Sales Roadshows and Industry Events) - raising the business level acumen of the Business Solution team and Professional Services organization by being a trusted advisor to the account manager, partners and customer to validate business value.
  • Regularly reviews quality of scoped solution with delivery of that solution in order to tune scoping and better address the needs of prospective customers.
  • Input into product development strategy by documenting and sharing customer requirements to product management to guarantee the visibility to support market demands
  • Input into strategy of Services offerings evaluation and expansion to meet market and customer evolving demands
  • Ensure compliance to the ServiceMax Business Solution processes for best practice usage deliver the following:
    • Application landscape
    • Integration solution architecture
    • Business processes
    • Timeline
    • Estimates
    • Statement of Work
    • Best practices approach to leveraging our product roadmaps to close deals
    • Scoping approach and tools to drive towards customer outcomes
    • Creative customer centric solutions that are aligned with customer ROI targets and resource constraints
    • Implementation Solution Proposals that connect the dots between outcomes, solutions to deliver these outcomes and KPIs/metrics to measure success. Best practice Proposals include:

What You Bring to ServiceMax:

  • Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 5 years of experience in software industry)
  • Exposure to Salesforce.com CRM. Salesforce.com certification is preferred.
  • Experience with field service operations or customer service management and call center support preferred.
  • Adept at interactions with C Level executives

Eligibility Requirements:.

  • Must be willing to travel 50%
  • Must be willing to work out of a home office based in the United States

Desired Characteristics:

  • Previous experience in the software industry, preferably software services
  • Proven experience in a combination of professional services pre-sales and software delivery including enterprise and global deployments.
  • Strong and proven both structured and organizational skills
  • Prior technical experience with ERP and/or Supply chain solutions, Salesforce and/or force.com platform
  • Highly motivated and passionate self-starter
  • Proven experience building and maintaining strong relationships with a diverse set of internal and partner constituencies including alliance, product sales, marketing, operations, finance, legal and senior level executives
  • Innovated thinker who is able to blend technology and business strategy to develop compelling solution proposals
  • Ability to negotiate skillfully in tough situations; can gain concessions without damaging relationship; have a “win – win” philosophy
  • Prescriptive in recommending solution architectures and implementation approach to enhance delivery of solution mapping of the ServiceMax software portfolio

Technical Expertise:

  • Able to consult customer on alignment of outcomes and desired technical solutions at a global enterprise level; Analyzes, designs, and develops a software solution roadmap and implementation plan based upon a current vs. future state of the business.
  • Fundamental knowledge of comparative long-term business implications for various configuration options; Experience with multi-business unit solution configuration
  • Knowledgeable of full range of solution catalog within a business unit and able to discuss overall solution at depth.
  • Proactively identifies and communicates pipeline risks and develops mitigation plans, proactively shares ‘best practice’ to improve pipeline efficiency.
  • Able to lead early-stage customer interactions; Guide customers as they develop confidence and comfort with ServiceMax software and solutions
  • Understands the strengths and weaknesses of the competitive offerings and can discuss

Business Acumen:

  • Effectively manages and closes complex sales cycles from business champion to c-suite (CIO/CEO) level
  • Communicates the importance of understanding customer's business strategies to become an advocate for profitability on behalf of the customer
  • Proven ability to articulate value to business and technical LOB stakeholders
  • Creates meaningful stories and combines ideas in unique ways and makes connections between disparate ideas.; Communicates functional strategy and roadmap with sufficient detail for teams to utilize; Describes functional area information to leaders.
  • Utilizes customer’s feedback or current top objectives to form a comprehensive understanding of the customers’ needs; Communicates multiple reference stories or trends with supporting data. Demonstrates effective time management in preparation for conversations/ discovery process.
  • Establishes, maintains, and grows key executive relationships within customer accounts; Adept at navigating political and hierarchical landscape and facilitates the customer decision making process.

What ServiceMax Offers You:

  • Highly competitive wellness benefits including Medical, Dental, Vision, Life insurance
  • Flexible Spending Benefits 
  • Flexible Time Off
  • 401(k) Retirement Savings Program 
  • Commuter Benefits 
  • Professional development and training opportunities

For more information, visit www.servicemax.com or visit us on LinkedIn, Instagram or Twitter.

Our Hiring Process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ServiceMax.

ServiceMax is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

#LI-SS1

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

POST DATE

08/30/2022

EXPIRATION DATE

10/07/2022

WEBSITE

servicemax.com

HEADQUARTERS

HARRISBURG, PA

SIZE

500 - 1,000

FOUNDED

2007

TYPE

Public

REVENUE

$50M - $200M

INDUSTRY

Wholesale

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ServiceMax is an AI-based platform that provides field service management, workforce scheduling, crowd dispatching and reporting solutions.

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