POSITION SUMMARY

The NOTARY-TITLE SERVICE REPRESENTATIVE is responsible for conducting effective follow-up for motor vehicle titles. This includes communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
• Full time Notary Public
• Maintain an organized and accurate notary log
• Required to stand for long periods of time when witnessing employee signatures
• Notarization Mail Stubs of TN title to the DMV
• Mail OK ROLS to the DMV twice a week Work the lease stubs by State, and mail to the appropriate DMVs twice a week
• Request checks for OK, ID, and WA lease stubs and mail them to the appropriate DMVs
• Print e-contracts from releases.
• Trail Lease Release Ancillaries Help in sorting
• Review queues, determine and pursue effective follow-up steps to ensure receipt of title documents. 
• Review title documents to determine if a correction is warranted and process necessary correction.
• Release leased or retail title documents per state and client guidelines. 
• Contacting clients by phone or e-mail.
• Receiving incoming calls from clients, dealers and customers and respond as necessary.
• Process incoming title related work received either by client request, department notification, or incoming mail and/or FedEx.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
• High school diploma or equivalency.
• Accurate keying skills and ability to speak clearly.
• Mastered knowledge of Title Service functions. 
• Customer service experience. 
• Experience with vehicle titles, DMVs, or auto dealers. 

MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS
• Reading comprehension.
• Able to notarize a minimum of 1000 documents a week.
• Neat and legible handwriting.
• Mastery of the English language, both written and verbal.
• Familiarity with use of computer. 
• Strong attention to detail.
• Ability to meet deadlines. 
• Ability to comprehend and follow written and verbal instruction. 
• Ability to analyze data and note exceptions needing resolution. 
• Good interpersonal skills and ability to work well with people throughout the organization.
• Ability to perform under minimal supervision.