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Description
Summary
The Quality Assurance Specialist interacts with customers and installers to ensure satisfaction with the flooring installation.
FLSA Status: Hourly, Non-Exempt
Essential Duties and Responsibilities:
Senior Level – Additional Duties
- Assist with daily monitoring of statuses and IMS Activities
- Communicate with the Manager on production statistics of the day/week and determine remedial action steps as needed
- Assist in ensuring coverage for absences and vacancies
- Assist in communicating/training on new policy, systems, and procedures
- Assist in conducting refresher and new hire training
- Partner with the Manager to identify, create and implement changes to maximize productivity and efficiency
- May travel up to 50% out of their local area
Requirements
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
1. Education and/or Experience – High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience. Experience must involve customer service management.
2. Language Skills – Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work.
3. Mathematical Skills – Ability to add, subtract, multiply, and divide into all units of measure for basic algebraic and geometric calculations
4. Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
5. Computer Skills – Ability to use multiple software programs, computer workstations, iPhones, tablets, and peripheral equipment; knowledge of database, spreadsheet, and email..
6. Communication Skills –- Be able to communicate orally and in writing in English effectively.
7. Ability to drive and maintain a driver’s license with personal car insurance.
8. Must be able to lift and carry a minimum of 50 lbs.
9. Must be able to perform frequent kneeling, pushing, and pulling.
10. Vision – Ability to view documents, multiple screens, and read handwritten documents.
Employment-At-Will
Employment is voluntarily entered into, and employees are free to resign at will at any time, with or without cause. Similarly, the company may terminate the employment relationship at will at any time, with or without notice or cause, so long as there is no violation of applicable federal or state law.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms; and talk and hear. The employee is frequently required to use hands to finger, handle, or feel. The employee must be able to lift and carry 50 lbs. (i.e., pad rolls or equipment) to move it as needed. Must be able to kneel for extended periods as well as push and pull at least 50 lbs. The incumbent may also be required to assist with moving carpet foam or drive a forklift. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. The work environment generally consists of indoor heated and cooled office space. This position may also work remotely from home.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
o Technical Knowledge – Must have experience
o Problem Solving – Identifies and resolves problem promptly.
o Oral Communication – Speaks clearly and persuasively; Participates in meetings.
o Written Communication – Writes clearly; Able to read and interpret written
information.
o Teamwork – Contributes to building a positive team spirit.
o Diversity – Promotes a harassment-free environment.
o Ethics – Treats people with integrity and ethics.
o Organizational Support – Supports the organization’s goals, values, and code of ethics.
o Judgment – Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
o Planning/Organizing – Prioritizes work activities; Uses time efficiently.
o Professionalism – Focuses on solving conflict, not blaming; Treats others with respect and consideration; Accepts responsibility for own actions.
o Quality – Demonstrates accuracy and thoroughness; Monitors own work to
ensure quality.
o Quantity – Meets productivity standards; Completes work in a timely manner.
o Safety and Security – Observes safety and security procedures; Reports unsafe conditions; Uses equipment and materials properly.
o Follow-up – Must be organized and able to follow-up on statuses and ensure completion of tasks.
o Dependable – Is consistently at work and on time.
Full Time
Specialty Trade in Construction
08/27/2022
10/29/2022
serviceprosig.com
CHARLOTTE, NC
25 - 50
2012
AMANDA STOPHEL
$5M - $10M
Specialty Trade in Construction
Service Pros Installation Group is a provider of flooring installation services for Lowes Home Improvement.
The following is the career advancement route for Quality Assurance Specialist positions, which can be used as a reference in future career path planning. As a Quality Assurance Specialist, it can be promoted into senior positions as a Quality Assurance Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Assurance Specialist. You can explore the career advancement for a Quality Assurance Specialist below and select your interested title to get hiring information.