20 Customer Experience Representative Jobs in Mount Juliet, TN
Service King is Hiring a Customer Experience Representative Near Mount Juliet, TN
Overview
Crash Champions is home to a collection of team members driven by a deeply-rooted purpose and guided by a powerful principle: Here, We Do More.
It’s the Crash Champions DNA and it’s the mark of who we are. Above everything, we believe in what we do; and we hold fast to the conviction of why we do it. As the largest founder-led collision repair service provider in the U.S., we serve our customers and business partners with an unexpected level of personal and professional service to build trust at every touch point.
Responsibilities
Position Summary:
The Customer Experience Representative is responsible for ensuring best-in-class customer service is delivered to all customers throughout the repair process.
This position requires a high level of customer service, communication skills, and a positive attitude. The Customer Experience Representative must possess a moderate level of technical knowledge about the auto-collision repair process.
Responsibilities:
- Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person; educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures
- Complete all facets of vehicle intake process: Walk the vehicle with the customer; map damage areas with markers; take/upload photos and customer info to Service King's Centralized File Management team; pre scan vehicles; prepare vehicle tags and packet for Repair Planner
- Establish communication expectations with customer: Provide repair status updates to customer via call or text based on an established communication cadence with the customer
- Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
- Conduct final quality control check: Perform the final quality control check prior to customer pick up to ensure the quality of the repair will meet or exceed customer expectations and Service King's standards
- Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
- Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed
- Additional responsibilities as assigned
Qualifications
Basic/Required:
- Legally authorized to work in the United States
- 6 months or greater of prior experience working in a fast-paced, customer-service environment
- Proficient with Computers, as well as, other software
Preferred:
- Bilingual (Spanish)
- Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
- Ability to work collaboratively with others to meet shared objectives
Benefits:
Medical / Dental / Vision
401KVacation
Additional elective benefits
Weekly Pay
Submit a Referral (https://careers-cchampions.icims.com/jobs/1767/customer-experience-representative/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834384512)
Location US-TN-Mt Juliet
ID 2023-1767
Category Customer Service/Support
Position Type Regular Full-Time
Remote No
Location : Address 131 Adams Lane
Job Summary
Full Time
Consumer Services
$38k-46k (estimate)
05/27/2023
10/20/2023
serviceking.com
STAFFORD, VA
3,000 - 7,500
Private
$1B - $3B
Consumer Services
Related Companies
The job skills required for Customer Experience Representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
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