1 Call Center Agent-Part Time Job in Pleasanton, CA
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Service Champions Heating & Air Conditioning is Hiring a Call Center Agent-Part Time Near Pleasanton, CA
Overview
Service Champions is currently seeking a Call Center Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.
We have been locally owned and operated since 2003, dedicating ourselves to providing quality 5-star customer service. We are a nationally recognized residential heating and air conditioning company. We value our clients and employees by serving everyone with honesty and integrity. We’ve been named a Top Workplace since 2016! We are committed to our core values and we protect our company culture through our commitment to being a Champion every day!
What's In It For Me?
- Market Value Compensation
- Referral Bonuses and Employee Discounts Program
- Continuous Training for your Professional Development & Life Skills Courses
- Fun Company Sponsored Events
- Working in a dynamic, collaborative, and fun environment
Responsibilities
What Will I Do?
- Handle outbound calls to existing customers
- Book appointments at a high conversion rate
- Use a solutions-based approach to solve client needs
- Accept in a timely manner inbound calls from our clients
- Escalate customer concerns as needed
- Achieve and exceed productivity goals while maintaining high quality
Shifts Available: Monday through Friday 11:15 am to 5:00 pm
Monday through Friday 10:00 am to 2:45 pm
Qualifications
Do I have What it Takes?
- 1 year Call Center experience preferred
- Exceptional phone and interpersonal skills Exceptional written and verbal communication skills
- Ability to talk and type accurately to effectively summarize and relay information received
- Enter accurate and detailed records of client interactions and actions taken
- Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
- Some sales experience preferred
Job Summary
Part Time
$38k-50k (estimate)
11/23/2022
01/03/2023
servicechampions.com
Brea, CA
100 - 200
Related Companies
The following is the career advancement route for Call Center Agent-Part Time positions, which can be used as a reference in future career path planning. As a Call Center Agent-Part Time, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent-Part Time. You can explore the career advancement for a Call Center Agent-Part Time below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
Similar Jobs
Popular Articles
