6 Computer Support Technician Jobs in Charles, LA
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Server At Work, LLC is Hiring a Computer Support Technician Near Charles, LA
Server At Work is an IT managed services provider looking for an experienced Computer Support Desk technician. The technician will help solve problems with computer hardware, software applications, networks, cybersecurity, mobile devices, and IP phones remotely. The technician will receive and process incidents and requests in the form of tickets and phone calls from client end-users. Occasionally, the technician will provide desk-side support or handle local on-site escalations.
The technician will assist in password management, computer setups, operating system configurations, mobile device configurations, and application installations. The technician will triage, classify, and address cybersecurity events.
As part of our support desk team, the technician will use leading-edge management and monitoring tools to provide secure, resilient, and highly available solutions. The engineer will coordinate and assist other engineers with ticket escalations.
Job Type: Full-time
Travel: 10%
Work Location: Lake Charles Office
Skill Level: Mid-Level
RESPONSIBILITIES
- Diagnose, troubleshoot, and resolve assigned support incidents and requests
- Perform operating system and application installations, upgrades, and support
- Use software diagnostics, monitoring tools, screen sharing, and verbal communication to assist client-users
- Triage and route reported incidents to other support teams
- Contact vendors for client end-users to gain support for non-covered incidents
QUALIFICATIONS
- Associates Degree (AA/AS) or Bachelor’s Degree (BA/BS) in computer-related field
- Microsoft Windows Desktop OS Certifications
- Microsoft 365 Certifications
- CompTIA A Certification
- Microsoft Windows Exams related to Windows desktop OS, 365, Security, and Networking
- 1 years Microsoft desktop OS implementation and support
- 1 years network firewall, wireless network, routing, and switch network diagnostics and troubleshooting
- Qualified to work within the US
- Driver’s license
- Light to medium lifting capabilities
DESIRED QUALIFICATIONS AND EXPERIENCE
- Microsoft Active Directory
- Prior experience working at a MSP
ABOUT THE POSITION
- Work hours are Monday - Friday 8am - 5pm Central (Except major holidays)
- Occasional travel is required
- Paid on call rotation is required
- We provide employee healthcare insurance benefits
- We offer optional dental, vision, life insurance
- Paid vacation and sick days
- 401k with employer contributions
- Monthly cell phone stipend
Job Summary
Full Time
$49k-62k (estimate)
07/15/2022
08/01/2023
saw.it
Lake Charles, LA
<25
Related Companies
The job skills required for Computer Support Technician include Technical Support, Networking, Microsoft Office, Desktop Support, Communication Skills, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Computer Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Computer Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Computer Support Technician positions, which can be used as a reference in future career path planning. As a Computer Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Computer Support Technician. You can explore the career advancement for a Computer Support Technician below and select your interested title to get hiring information.
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