Position

Residential Counselor

Reports To

Senior Residential Counselor

Department

Social Development

FLSA STATUS

Non-Exempt - Full Time

Primary Position Objectives

Responsible for a paraprofessional level of student support and performance duties necessary for an orderly operation of the dormitory program. Responsible for the supervision of students to ensure a safe and secure environment. Must be available to work any shift and day of the week due to a 24/7 operation.

Brief Description of Duties

• Ensures orderly, clean living conditions by scheduling and supervising clean up and submitting repair requests.
• Provides supervision for the cafeteria, laundry, special activities (on and off Center) and other areas of the program as scheduled or assigned.
• Identifies and assists students in handling special problems and conducts dormitory meetings.
• Maintains communication with students’ counselors, instructors, and with other staff members.
• Attends staff in-service training sessions and other training or meetings as directed.
• Establishes a close working relationship with students, dealing justly and impartially regardless of their ability, achievement or background, and works to motivate them toward goals.
• Initiates and directs dormitory programs, utilizing Center services and activities to benefit students.
• Follows all non-health standing orders.
• Transports students to various activities and events as needed.
• Maintains an environment wherein students and staff feel safe and secure.
• Maintains electronic logs as directed and authorized that show activity during shift.
• Ensures case notes and other entries in CIS are accurate and up-to-date.
• Secures students personal property/items when a student is absent for 72 hours; all items are to be placed in property and logged.
• Submits time sheets according to Center policy.
• Assists and trains student leaders per Center policy.
• Participates in intramural programs.
• Ensures students meet their evening schedule.
• Provides support for safety and security on Center.
• Ensures that buildings are secure and clean at all times.
• Conducts periodic checks and maintains order and discipline in his/her assigned dorm.
• Complete ESPs and PCDPs and monitor student progress to assist them with completion.
• Works towards meeting performance management goals.
• Completes PCDPs/ESPs for assigned students to ensure they are progressing in the program.
• Follows the CDSS plan and Code of Conduct system daily.
• Complies with all DOL guidelines, OFCCP regulations, Job Corps notices and bulletins and Center policies and procedures.
• Models, mentors, monitors appropriate Career Success Standards.
• Helps students become more employable through continuous reinforcement.
• Participates in PRH mandated staff training. Failure to participate may result in disciplinary action up to and including termination.
• Performs other duties as assigned.

Key Competencies

Performance Standards/Results

Effective

Communication

• Presents information both clearly and concisely and regularly confirms correct interpretation of information.
• Very high standard of communication skills both written and verbal for the presentation of facts and ideas.
• Shows professional non-verbal body language and actively listens to others.

Organization of Work

• Action oriented. Demonstrates the ability to handle several projects simultaneously with decision making, flexibility, and problem solving.
• Implements the key principles of time management, task allocation and priority assignment in addition to personal organization.
• Shows attention to detail and ability to complete work with the highest level of accuracy and efficiency.
• Continually seek ways to improve employment service provided via development of professional skills and personal growth.

Professionalism

• Demonstrates professional interpersonal skills when interacting with others. Abides by Serrato Corporation’s Healthy Workplace Environment policy.
• Acts as team player and builds professional relationships with coworkers to achieve goals.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Proficiency with Microsoft Office applications including Word, Power Point, Outlook, and Excel.
• Computer literacy with basic computer functions, email, internet, ans basic programs such as Adobe Acrobat.
• Ability to develop and maintain professional and collaborative relationships with students.
• Knowledge of residential living and dormitory procedures and practices.
• High level of communication, interpersonal, and organization skills.

Experience

Minimum one year working with youth or related experience and/or training.

Education

Bachelor’s degree required (including 15 semester hours of instruction in social work, human services or psychology or related instruction), one years’ experience in counseling or related field, plus one years’ experience working with youth and young adults.

Certificates, Licenses, Registrations

Valid State Driver’s License.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, stand, and sit; use hands to finger, handle, or feel; to reach with hands and arms; and talk and listen. The employee may have to go up and down stairs, walk hallways, move around and be mobile. This position can be considered physical and does not consist of just sitting at a desk the entire shift. Additionally, the employee is not allowed to sleep or “rest eyes” during work hours and must remain awake and alert. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud.

Benefits Offered

• Paid Short Term / Long Term Disability and basic life insurance. 
• Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA)
• Paid Holidays
• Paid Time Off
• 401K & 401K Matching
• Tuition Reimbursement 
• Employee Assistance Counseling Service Program

Disclaimers

• Serrato Corporation is an Equal Opportunity Employer.
• Serrato Corporation conducts background checks and drug screens.