Position Description

If you enjoy high level social media and communication projects providing information of our military health system to millions of beneficiaries, their families and retirees around the world, Serco has an amazing opportunity for you! Serco is hiring a a Social Media Specialist (Health) with experience developing, managing, and analyzing social media platforms to support our Defense Health Agency (DHA) customer in Falls Church, VA. 

Serco supports the DHA which provides medical care to all Department of Defense active-duty service members, their families, and retirees. The Strategic Communications (STRATCOM) Directorate is a full-service communications and public affairs which integrates strategies and messages into all forms of media (web, social media, engagement, media outlets, outreach and graphics, testimonies and articles) to tell the DHA story to a wide variety of key audiences, including the media, the American people, beneficiaries, and Congress. 

You will be part of a 40 person team that works closely with the customer and other partners to deliver effective communications content. This is an existing opportunity, and you will be joining an experienced team that is firing on all cylinders.

In this role, you will:

• Develop content and strategies for Defense Health Agency social media platforms (LinkedIn, Instagram, Facebook, Twitter).
• Work with strategists and other team members to ensure messaging is engaging, on target and timely.
• Analyze social media reach and impact and expect to shift messaging based on efficacy/metrics/reach

• Develop key messaging for senior leaders and on behalf of DOD/DHA

• Ensure messaging is within DOD standards

• Create content for, and engage with, other strategic communicators within the Military Health System

• Develop guidelines to ensure consistent messaging across the enterprise

• Collaborate with other teams (Media, Newsroom, Outreach, Engagement, Executive Speech-writers) to ensure consistency of messaging

• Develop content for, and lead, the Military Health System Social Media Working Group

• Contribute to weekly, monthly and ad hoc reports for leadership

Teleworking on occasion is permitted. However, candidates must be located in or around the Washington, DC area to to considered.

Qualifications

To be successful in this role, you will have:

• A Bachelor's Degree
• Experience and proficiency in strategic communications, public affairs, social media management
• Experience with DHA, VHA or DoD or other federal health agency
• Excellent presentation skills and comfort communicating with clients
• Proficient in all Microsoft Office applications.
• Effective communication skills as well as excellent writing and editing skills.
• The ability to handle multiple projects concurrently.

Desired Qualifications:

• Understanding of structure and missions of military health organizations
• Experience with DHA, VHA or DoD/military branch communications
• Experience analyzing communications reach and effect
• Comfort working at client offices and participating in internal strategy sessions
• Experience supporting senior military and political leaders
• Familiarity with Sprout Social or other social media analyses tools
• DINFOSS or military PAO training a plus

Teleworking on occasion is permitted. However, candidates must be located in or around the Washington, DC area to to considered.

If you are interested in supporting and working with the Defense Health Agency (DHA) and a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Military Veterans and Spouses encouraged to apply!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).