Recent Searches

You haven't searched anything yet.

1 Bilingual Customer Service Representative Job in FL, VA

SET JOB ALERT
Details...
Serco North America
FL, VA | Full Time
5 Months Ago
Bilingual Customer Service Representative
Full Time 5 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Serco North America is Hiring a Remote Bilingual Customer Service Representative

Position Description

Looking for a customer service role at a place you can make a difference every day? Discover this great opportunity to be a part of a dynamic team, supporting customers with processing their retirement pensions.

Serco supports the Pensions Benefits Guarantee Corporation (PBGC), a government agency that protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Serco’s goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.

You will be a part of a large team supported by the Operations Manager. Our Ops Manager has over 20 years of pension benefits and customer service experience comprising of Operations Management, Assistant Project Management, supervisory and team lead roles. As well as experience in benefits administration including 401(k), interpreting plan documents, disability, estate research and processing. The team works closely with our PBGC customer and other Serco teams to deliver the highest level of customer service.

As a Billingual Customer Service Representative, you can expect to: 

  • Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.
  • Utilize authorized computer systems to gather and confirm information prompted by incoming calls.
  • Be proficient in Spanish and English.
  • Be able to provide rapid, efficient and accurate customer service in a professional manner for extended periods of time in accordance with the requirements of the contract.

Qualifications

To be successful in this role, you will have:

  • A High School diploma.
  • 0-2 years of experience is required. 
  • Must be billingual in Spanish and English.
  • At least six months to one (1) year of experience working in an office setting answering telephones, retail, etc., or in a similar setting, including demonstrated keyboard board skills, and verbal and written proficiency in English language to facilitate clear and accurate exchange of information to callers.
  • Some teleworking may be considered for this position.
  • Must have a Public Trust OR must be able to obtain and maintain a Public Trust Clearance.

Candidates will be considered from the following locations: Euclid, OH; Doral, FL and Virginia (remote). Candidates may be assigned to work remotely or on site.

Hours range from 8 AM until 7 PM. Shifts vary, 8:00 AM-4:30 PM, 8:30 AM -5:00 PM, 10:30 AM-7:00 PM. (Will be required to work at least one 10:30 AM -7:00 PM shift a week). 

If you are interested in supporting and working with our PBGC Team and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Job Summary

JOB TYPE

Full Time

POST DATE

10/05/2022

EXPIRATION DATE

12/12/2022

Show more

Serco North America
Remote | Full Time
$78k-105k (estimate)
Just Posted
Serco North America
Full Time
$94k-117k (estimate)
Just Posted

The job skills required for Bilingual Customer Service Representative include Customer Service, Customer Support, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Representative. Select any job title you are interested in and start to search job requirements.

For the skill of  Customer Service
Albertsons Companies
Full Time
$29k-37k (estimate)
Just Posted
For the skill of  Customer Support
VTG Defense
Full Time
$53k-67k (estimate)
8 Months Ago
For the skill of  Computer Systems
Albertsons Companies
Full Time
$43k-54k (estimate)
5 Days Ago
Show more

The following is the career advancement route for Bilingual Customer Service Representative positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Representative. You can explore the career advancement for a Bilingual Customer Service Representative below and select your interested title to get hiring information.

If you are interested in becoming a Bilingual Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Bilingual Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Bilingual Customer Service Representative job description and responsibilities

Administering and receiving customer surveys on occasion.

01/04/2022: Bismarck, ND

Compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances.

02/19/2022: Dayton, OH

Enrolling new customers, offering new products and services to existing customers.

12/29/2021: New Orleans, LA

A representative needs to build rapport with customers to secure sales or create a substantial client base.

01/07/2022: Providence, RI

Monitoring call and mail histories to ensure that all customers have been assisted.

02/11/2022: Fort Worth, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Bilingual Customer Service Representative jobs

Must have Qualities of a Stellar Customer Service problem solving Skills.

12/17/2021: Topeka, KS

Respond to customer service complaints before they happen.

12/25/2021: Saint Cloud, MN

Minimum of one year customer service or related experience.

01/14/2022: Davenport, IA

They help customers with their queries and complaints.

02/13/2022: Wichita Falls, TX

Learn how to do research and provblem solving, and at the same time providing outstanding customer service.

02/24/2022: Salt Lake City, UT

Step 3: View the best colleges and universities for Bilingual Customer Service Representative.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
Show more