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Looking for a customer service role at a place you can make a difference every day? Discover this great opportunity to be a part of a dynamic team, supporting customers with processing their retirement pensions.
Serco supports the Pensions Benefits Guarantee Corporation (PBGC), a government agency that protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Serco’s goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.
You will be a part of a large team supported by the Operations Manager. Our Ops Manager has over 20 years of pension benefits and customer service experience comprising of Operations Management, Assistant Project Management, supervisory and team lead roles. As well as experience in benefits administration including 401(k), interpreting plan documents, disability, estate research and processing. The team works closely with our PBGC customer and other Serco teams to deliver the highest level of customer service.
As a Billingual Customer Service Representative, you can expect to:
To be successful in this role, you will have:
Candidates will be considered from the following locations: Euclid, OH; Doral, FL and Virginia (remote). Candidates may be assigned to work remotely or on site.
Hours range from 8 AM until 7 PM. Shifts vary, 8:00 AM-4:30 PM, 8:30 AM -5:00 PM, 10:30 AM-7:00 PM. (Will be required to work at least one 10:30 AM -7:00 PM shift a week).
If you are interested in supporting and working with our PBGC Team and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
Full Time
10/05/2022
12/12/2022
The job skills required for Bilingual Customer Service Representative include Customer Service, Customer Support, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual Customer Service Representative positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Representative. You can explore the career advancement for a Bilingual Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Bilingual Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Bilingual Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Bilingual Customer Service Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Bilingual Customer Service Representative jobs
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