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Support Analyst
Sentinel Chicago, IL
Other | Business Services 9 Months Ago
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Sentinel is Hiring a Support Analyst Near Chicago, IL

Responsibilities

As a Support Analyst you will be providing a level one/two Help Desk Support—includes after-hours assistance as needed. The ideal candidate will have experience but not limited to Microsoft and Office 365, Windows 7/10, and Active Directory. This is a direct/full time position located at Chicago, IL. 

Qualifications

  • Must have 3 years of Help Desk experience
  • Experience with Microsoft Office/ O365
  • Experience with Microsoft Active Directory
  • Experience with Microsoft Windows 7, 10
  • Experience with DNS and DHCP
  • Basic understanding of MFA (Multi-Factor Authentication)
  • Experience with provisioning necessary access (Printers, Drives, Applications)
  • Ability to work will with all levels of personnel
  • Excellent written and verbal communications
  • Basic networking skill and remote imaging
  • SCCM certification (is a plus)
  • Patching experience in general (desired)
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver’s license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Overview

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL. 

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.

JFNDNP

Job Summary

JOB TYPE

Other

INDUSTRY

Business Services

POST DATE

06/25/2022

EXPIRATION DATE

12/12/2022

WEBSITE

sentinelit.com

HEADQUARTERS

TUNBRIDGE WELLS, ENGLAND

SIZE

100 - 200

FOUNDED

1997

CEO

MARK HENRY HUSEY

REVENUE

<$5M

INDUSTRY

Business Services

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The following is the career advancement route for Support Analyst positions, which can be used as a reference in future career path planning. As a Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Analyst. You can explore the career advancement for a Support Analyst below and select your interested title to get hiring information.

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If you are interested in becoming a Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Analyst for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Support Analyst job description and responsibilities

They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.

04/03/2022: Minneapolis, MN

Support analysts often communicate directly with consumers.

04/07/2022: Binghamton, NY

The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.

03/20/2022: Rock Hill, SC

These support analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.

03/17/2022: Long Beach, CA

Perform System Testing and Updates Finally, support analysts conduct periodic system tests and deploy updates to applications, servers, and hardware.

04/11/2022: Charleston, WV

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Support Analyst jobs

Depending on the organization, formal titles for this job may be “service desk support analyst” or “help desk support analyst” or simply service/help desk support.

02/25/2022: New Bedford, MA

Most entry-level support analyst positions require at least a bachelor’s degree.

04/24/2022: Youngstown, OH

Use clear language without jargon.

03/28/2022: Winston Salem, NC

Gain experience and apply to higher roles.

03/29/2022: Bakersfield, CA

At least 2 years previous experience within a system support role and function.

03/25/2022: Stamford, CT

Step 3: View the best colleges and universities for Support Analyst.

Butler University
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