Description

Summary/Objective: 

The primary purpose of the Wellness Manager is to direct the day to day medical and medication related services provided to residents in accordance with current federal, state and local regulations and following SHO policies and procedures. 

Essential Functions: 

• Participate in the quality management program of the facility as directed by the resident services director or administrator 
• Provide guidance to QMAPs and/or PCPs regarding medication related issues 
• Orients and trains new QMAP and PCP staff on medication room procedures and documentation 
• Monitor staff performance in medication room procedures and documentation; notify Resident Services Director of concerns related to staff performance in medication room procedures and documentation 
• Order/obtain medications and PCP supplies as needed to fulfill physician’s orders 
• Prepare medication administration records and other medical file contents for new residents 
• Discuss medication room procedures with new residents, including appointment management, medication procurement and physician’s orders 
• Update all resident medication administration records as needed for physician order changes 
• Update resident information record (face sheets) and medical chart information as needed 
• Complete documentation and medication processing for resident transfers and discharges 
• Document in communication log, resident chronological notes, flow sheets, etc. in an informative and descriptive manner according to SHO policy 
• Evaluate content of record to assure complete documentation by QMAPs and PCPs 
• Assess residents for changes in condition and implement proper interventions 
• May notify family members, and/or case manager of change of condition 
• Communicate with physicians, diagnostic services, hospitals and other outside providers as needed 
• Fill medication reminder boxes according to policies 
• Assist residents to schedule medical appointments and transportation as needed 
• Prepare paperwork to send to physician appointments 
• May work as a QMAP or PCP to cover shifts as needed 
• Obtains a physician update for each resident on a semiannual basis. 
• Respect resident privacy and maintain confidentiality of resident information 
• Observe and follow all safety protocols and fire and emergency plans; complete accident/incident reports as needed 
• Always respect resident rights, and report concerns to a supervisor 
• Other duties as assigned 

Requirements

Work Environment: 

• Sitting, standing and walking throughout the day with intermittent driving 
• Using office equipment such as computer, mouse, keyboard, printer 
• Must be able to lift up to 30 lbs. comfortably 
• Comfortable using and climbing on step stools 
• Certain activities may require repetitive movements including climbing, crawling, crouching, pulling, pushing 
• May be subject to exposure to infectious waste, diseases, conditions including HIV and Hepatitis B viruses. 

Competencies: 

• Must have patience, and enthusiasm as well as the willingness and ability to handle difficult residents. 
• Ability to communicate clearly both verbally and in writing, including the ability to provide non- technical assistance in a simple, straightforward manner 
• Demonstrate sensitivity to the concerns of residents and a commitment to dealing fairly with all 
• Friendly, professional demeanor, positive disposition, tactful, patience and high ethical character even while dealing with difficult or upset residents 
• Strong organizational and interpersonal skills; attention to detail 
• Intermediate computer knowledge and typing skills; working knowledge of Microsoft Office Suite 
• Respect for privacy and ability to maintain confidentiality of resident care information 
• Enjoys community involvement, resident interaction, and public representation of the organization 
• Willingness to be a team player and provide support to all departments as needed with the intent to provide the best care to our residents 
• Bilingual a plus 

Education and Experience: 

• High school diploma or equivalent required 
• Prior experience working in healthcare environment or working with an elderly population preferred 
• Training and designation as Qualified Medication Administration Person (QMAP) through program approved by the State of Colorado Department of Health required 
• Read, write, speak and understand the English language 
• Demonstrated working knowledge of Microsoft Office Suite including Word, Excel, Outlook 

Expected Hours of Work of a Wellness Coordinator: 

This role may be full-time or part-time. Schedule is generally Monday through Friday. May be called during off hours to respond to emergency or unusual situations.