Sendle helps small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in the U.S., Australia, and now Canada! We tap into big business shipping networks to create a simple, user-friendly service that levels the playing field for small businesses. 

Sendle is a fast-growing business with bold ambitions, a team full of passion, and a mission to build shipping that’s good for the world. Our work has an impact; by powering eCommerce logistics, our software is helping real-world businesses deliver real parcels to their customers.

A day in the life of our Content Manager

This is an unrivaled opportunity to help build and establish a loved brand in becoming the largest SMB eCommerce courier in the world. This position requires a balance of creative ability, writing, marketing, design, analytics and execution. You are able to balance the nuances of small business writing and content creation with the heart of a customer centric brand. You will have a perfect command of brand and B2B writing. You create content that is able to convey important technical information with persuasive, human and emotive storytelling, making you a true champion of the Sendle brand voice.

• Work cross-functionally with Marketing, Design, Product/UX, Sales, Partnerships to develop a content strategy and content plan that supports our brand, product, and company objectives in the U.S. and Canada.
• Develop content tailored to specific online channels, understanding how different narratives can be brought to life on different platforms.
• Write both eCommerce focused and consumer-focused comms. 
• Develop aspirational customer stories that can be shared through various channels. 
• Collaborate with a content production team to create engaging content across owned channels, including website, landing pages, blog, email, as well as paid and partner channels.

• Work with your Australian counterpart to maintain the singular voice for a cohesive set of global content and share learnings. Collaborate to maintain a content calendar and scheduling throughout the year.

• Manage freelance writers to help produce content according to your briefs.
• Own content metrics and monitor campaign performance, test variations and help us tailor our strategy based on results.
• Liaise with SEO team to apply SEO methodologies, keyword research, and support SEO-specific KPIs; provide guidance to SEO team to help them apply brand and TOV principles.

You have

• You have a degree in communications or a related field (journalism, marketing, public relations), or applicable experience. 
• You’ll be passionate about writing, and excited to show your experience in content planning, editorial, design, and writing skills.
• You’ve worked with UX and product teams and have an understanding of the customer lifecycle and all touchpoints.
• You’ll need to enjoy technology to be proficient in - or a quick learner of - tools like Hubspot, Slack, Trello, Miro, and eCommerce platforms.
• You’ll thrive in a fast-paced, changeable environment. You’ll enjoy a minimum viable process (and sometimes have to build a process), and will look for ways to improve, save time and do things smarter.
• You have an eye for good design, detail, and are a bit of a stickler for spelling and grammar.
• You are comfortable with a high degree of ambiguity and iterating to a solution when there is no clear path or answer.
• While this role is supporting our North American business, you will need to work with a global, virtual team, which requires a lot of asynchronous work, and occasionally some late meetings. 

What’s in it for you

• Develop your career with a fast-growing, purpose-led global brand.
• Play a foundational role for marketing in North America. You’ll help us grow our footprint in the U.S. and take on the Canadian market! 
• As one of our earliest marketing hires in the region, the opportunities for career growth with our team are unlimited. 
• Own the content program in your markets, all with the support of a global team to help guide you.
• A chance to do the best work of your career with a creative and diverse team.

We have

• 100% Paid Company Medical benefits - Health, Dental, Vision
• 20 days of paid time off
• 10 days of sick paid time off
• Work flexibly in a digital-first environment
• A generous personal development budget 
• Options through participation in Sendle’s ESOP
• Company 401k Plan w/ matching contributions

What matters to us 

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team. 

• Humble - We put others first. We embrace and seek feedback from others. 
• Honest - We speak gently but frankly. We take ownership of our mistakes and speak the truth. 
• Happy - We enjoy the journey. We are optimistic and find opportunities in all things. 
• Hungry - We aspire to make a difference. We aim high, step out of our comfort zones and tackle the hard problems. 
• High-Performing - We relentlessly deliver. We know the goal and work fearlessly towards it. 

Also, we would like you to know

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.