Semperis puts people first. Within the Semperis team are world-class thought leaders, distinguished engineers, top technology experts, and visionary professionals. Our team members shape the Semperis culture, which champions strategic vision, specific expertise, intelligent and precise solutions, and continuous innovation. With teams across North America, EMEA and APAC, you’ll be working alongside top global talent from around the world. Semperis is recognized as One of America’s Fastest-Growing Cybersecurity Companies for the Second Consecutive Year on Inc. 5000 List.

What’s your passion? If you’re a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skills while managing a balanced, healthy life—we’d love to hear from you.  

Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace that empowers its employees and fosters an inclusive environment. 

What we are looking for: 

We are looking for a Product Support Engineer to join our team.

What you will be doing: 

As a Support Engineer at Semperis, you will be an essential member of our Customer Success team. You will be responsible for solving technical issues and help with deployments of security and identity products offered to our customers. You will be integral in shaping future product development by listening to customer challenges and providing ongoing feedback to our management, Product, and R&D teams.

• Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level 
• Help optimize deployments to meet customers' business
• Lead product upgrades in customers' production environments
• Convey and document technical requirements to and from customers
• Provide input and feedback to engineering teams and development
• Provide pre-sales technical assistance and product education
• Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas
• Willingness to travel to customers or events as necessary

What you will bring to the table:

• 2-4 years working in either an enterprise IT or enterprise software organization or for a system integration vendor.
• Working knowledge and hands-on experience with Active Directory — you have administered or performed troubleshooting of an enterprise Active Directory environment.
• Worked at least one customer-facing role as a support engineer, system administrator, or another technical role.
• Proven troubleshooting abilities.
• Awareness of the identity and access management and infosec product landscapes, and technical features of competing products within the ecosystem.
• Knowledge of Azure AD and Office 365 is a plus, especially from the perspective of installation, administration, and support.
• Experience deploying and supporting solutions in a production environment.
• Ability to communicate with technical contacts and technical decision-makers at the customer.
• Bachelor’s Degree in a related field. CS, Economics, or Engineering is a plus, or other relevant technical degree or equivalent experience.
• Excellent verbal and written English communication skills.

 Bonus Points:

• Infosec experience
• Identity and Access Management experience

The Semperis Story 
For security teams charged with defending hybrid and multi-cloud environments, Semperis ensures the integrity and availability of critical enterprise directory services at every step in the cyber kill chain and cuts recovery time by 90%. Purpose-built for securing hybrid Active Directory environments, Semperis’ patented technology protects over 50 million identities from cyberattacks, data breaches, and operational errors. The world’s leading organizations trust Semperis to spot directory vulnerabilities, intercept cyberattacks in progress, and quickly recover from ransomware and other data integrity emergencies.

Semperis is proud to be an Equal Opportunity Employer. We welcome applicants of any gender, age, life status, or culture. We see only the potential and capabilities of each candidate and the unique contribution of every employee. Should you require accommodation during the recruitment process, please do not hesitate to ask. 

#LI-HA1
#LI-Hybrid