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We are seeking a dynamic, motivated, innovative, self-starter to join our Quality Assurance Team!
As a Quality Assurance Specialist, your role as a team member will be to interact and collaborate with your peers, team leaders/supervisors, Workforce Management, Training, Agents and other members of management in order to drive team’s call performance and customer experience.
You will use quality monitoring systems such as, NICE and Medallia to assess the quality of the Guest Experience and ensure the highest level of quality is delivered through auditing, coaching, and evaluating/scoring team members.
What We Offer:
In this role a successful candidate will:
Essential Job Functions:
#LI-DA1
#indeedSHRSS
Physical Demands:
Must be able to handle a high degree of administrative work which requires repetitive finger and wrist motion (keyboard data entry), as well as prolonged viewing of data on a computer monitor (60% of time)
Must be able to work standing up and walking through the call center to assist agents (40% of time
Work Environment:
Must be prepared and able to handle, with composure and tact, the effective execution of many concurrent tasks in a fast-paced call center environment
Must be able to work extensively with employees in a coaching, mentoring, training as well as a disciplinary capacity.
For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.
Full Time
$78k-96k (estimate)
10/13/2022
10/19/2023
shrss.com
Fort Lauderdale, FL
<25
The job skills required for SPECIALIST - QUALITY ASSURANCE include Quality Assurance, Leadership, Problem Solving, Written Communication, Continuous Improvement, Calibration, etc. Having related job skills and expertise will give you an advantage when applying to be a SPECIALIST - QUALITY ASSURANCE. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by SPECIALIST - QUALITY ASSURANCE. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for SPECIALIST - QUALITY ASSURANCE positions, which can be used as a reference in future career path planning. As a SPECIALIST - QUALITY ASSURANCE, it can be promoted into senior positions as a Quality Assurance Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary SPECIALIST - QUALITY ASSURANCE. You can explore the career advancement for a SPECIALIST - QUALITY ASSURANCE below and select your interested title to get hiring information.