Overview

The Director of Learning and Development is responsible for assisting in the creation, oversight and success of the global learning strategy for Seminole Hard Rock Support Services. This includes all Seminole Gaming Administration properties, Hard Rock International domestic and international locations; to include managed, franchised and licensed casino, hotel, cafes, Rock Shop properties globally.

Responsibilities

• Collaborates with VP of Learning & Development and other functional and senior leaders to design, plan and implement a learning strategy to meet the organizational goals of the business.
• Aligns learning outcomes with the organizations business metrics and respective gaps.
• Reviews and asses global training programs for effectiveness.
• Assists in the development of L&D talent across the globe as well leaders throughout all lines of business.
•  Ensure each new property has effective implementation of all brand Human Resources and Training standards and programs.
• Researches best-in-class learning programs for effectiveness within the organization.
• Can create and implement Learning Needs Assessments for all lines of business.
• Ensure training tools are kept up to date to meet the needs of the business to include measurement of learning systems.
• Proactively design/re-design systems, processes and programs to eliminate obstacles.
• Evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
• Assist with the Training Critical Path for openings of new hotel/casino locations, completing all tasks on time and on budget.
• Delivers inspiring, crisp, measured learning programs for all levels and lines of business.
• Communicates highly effectively with all levels of the organization both in written and spoken communication.
• Monitor turnover, employee and guest engagement scores and other metrics to assist in developing in developing learning outcomes to address gaps.
• Partner with operational leaders to assess, design, deploy, measure and evaluate learning/ performance solutions and interventions.
• Maximize LMS to create a collaborative and engaging learning environment.

Qualifications

Experience:

• Must have 7 years’ experience in a learning & development leadership role. At least four years of progressively responsible experience in an education, HR or operations leadership role required.
• Bachelor’s degree in human resources, business, or related discipline from an accredited institution required.
• Experience supporting multiple business locations in multiple cultures preferred.
• Proven experience with financial models, P&Ls and other business and financial tools.
• Proven experience with L&D measurement systems to include Kirkpatrick’s or other training evaluation models.
• Excellent leadership skills with strong problem solving and influencing skills.
• Ability to challenge the obvious based on sound reasoning.
• Consultative skills and ability to work cross-functionally.
• Strong communication and interpersonal skills, effective vendor and client management skills.
• Ability to prioritize and multi-task in a global fast-pace environment.
• Excellent project management skills and experience with proven success.
• Strong attention to detail, systems and processes with a high level of business acumen.
• Ability to move throughout the corporate office and all properties during visits (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to travel via auto or airplane for extended periods of time.

Work Environment:

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.