Self-Help is seeking a Universal Banker to join our Tallahassee, FL team! The Universal Banker will serve as a liaison between the member and the credit union, primarily responsible for processing all new account transactions; assisting members in their selection of various accounts and services; cross-selling products and services; opening, maintaining and closing accounts; assisting with the consumer loan process; resolving account issues or discrepancies; performing branch administrative duties and maintaining good member relations. They will also assist with handling cash transactions on a more limited/as needed basis. This individual will assume supervisory responsibility in the absence of branch management.

Essential Responsibilities:

• Greet and welcome members and visitors to the credit union in a friendly and professional manner. Provide prompt, efficient and accurate service in the processing of account opening and transactions.
• Provide general and specific service-related information concerning credit union services or policies in-person or by telephone.
• Open new accounts, and service existing accounts. This includes the opening and servicing of business accounts. Set up new account files, and provide members with all necessary information for membership, including advising and assisting members with new and existing products and services. Provide information on deposit alternatives to members wishing to place funds with the credit union.
• Manage the consumer loan process from initiation through pre-qualification to closing, including: interviewing loan applicants, preparing applications, preparing files for processing and underwriting, providing timely and accurate disclosures to members and trouble-shooting issues that may arise. All loan activities must be completed while operating with moderate credit authority and complying with all federal and state regulations. Additionally, prequalify loan applicants and determine maximum loan amount based on member’s financial circumstances and needed.
• Promote credit union products and services based on member’s needs. Cross-sell overdraft lines of credit to new or existing members with a checking account.
• Assist members in the opening of Individual Retirement Accounts and processing appropriate IRA paperwork.
• Respond to members’ requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance. Also respond to email or other electronic requests submitted by members providing professional prompt, efficient, and accurate service and information. Assist members with the proper completion of direct deposit forms and with setting up electronic services (e-statements, home banking, mobile banking and on-line bill pay).
• Perform account transactions and maintenance as authorized, including processing share deposit payments, loan payments, CD transactions, lines of credit advances, and account transfers; disbursing cash and check withdrawals; monitoring receipts, counting cash and performing reconciliations; adding joint owners, completing address changes and competing any other necessary teller functions.
• Assist members with ATM, Debit and Credit card disputes. Assist members in balancing their accounts.
• Research and resolve discrepancies related to accounts for deposits, withdrawals, and loan-payment.
• Open, close and balance a cash drawer daily. Maintain cash drawer levels within prescribed amounts and provide backup vault teller responsibilities, managing, balancing and balancing flow of cash in and out of the vault as well as assist in the weekly balancing of the ATM.
• Participate in community outreach activities.
• Complete various administrative requests as assigned by the Assistant Branch Manager or Manager related to branch activities and needed as well as requests made by outside departments within Self-Help.
• Occasionally may be required to process mail transactions.
• Pull daily negative share report, identify reason account is carrying negative balance and take necessary action to alert the member, block accounts, collect monies on negative accounts, charge off accounts and report charge off item to Chex systems.
• Process invoices through concur to pay vendor invoices.
• Other duties, responsibilities and projects as assigned.

Credentials, Experience and Skills:

• High school diploma or equivalent and a minimum of 3 years of experience in banking or retail.
• English/Spanish fluency preferred.
• Prior experience working as an MSR or Teller and/or Consumer Loan Officer preferred.
• Keen attention to detail.
• Ability to effectively organize and prioritize work.
• Excellent interpersonal skills.
• Ability to form and maintain strong relationships with internal and external customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Knowledge of basic economic and accounting principles and practices, the financial markets and banking.
• Analytical and problem-solving skills.
• Accurate keyboard and data entry skills.
• Ability to travel to cover other branches when needed.
• Ability and willingness to work occasional overtime when needed and to attend community events in the evenings and on weekends.

Compensation:

Competitive nonprofit compensation, based on experience, plus a generous benefits package.

About Us:

Self-Help Credit Union was chartered in 1983 to build a network of branches that partner with working families and communities often underserved by the financial marketplace. With over $1.6 billion in assets and serving more than 92,500 members in 32 branches - six in Florida, 22 in North Carolina, three in South Carolina, and one in Virginia - Self-Help Credit Union is one of the fastest-growing community development financial institutions in the country. It is part of the Self-Help family of non-profit organizations whose collective mission is to create and protect ownership and economic opportunity for all. For over 41 years, the national Center for Community Self-Help and its affiliates have provided more than $11 billion in financing to help over 198,000 people buy homes, start and grow businesses, and build wealth. For more information, please visit www.self-help.org.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

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