Overview

The duties and responsibilities of the position are to be carried out in a manner that is consistent with the goals, values and operating principles of Sedano’s Supermarkets, and in conformity with all laws and regulations governing the company. Every employee is to follow the policies and procedures of his/her department as well as those of the company to ensure smooth operations. Every employee, regardless of job title, is responsible for ensuring a safe environment throughout the store. This includes, but is not limited to immediately securing an area when a hazardous situation occurs, promptly informing the store manager of the situation, and/or promptly taking action to remove the hazardous condition. Every employee must also maintain a friendly attitude, wear the proper uniform or dress code, keep the store stocked and organized, and provide excellent customer service on a regular basis.

Los deberes y responsabilidades de la posición deben ser llevados a cabo de una manera consistente con los objetivos, los valores y los principios de funcionamiento de los supermercados de Sedano, y de conformidad con todas las leyes y regulaciones que gobiernan a la compañía. Cada empleado debe seguir las políticas y los procedimientos de su departamento, así como los de la compañía para asegurar operaciones lisas. Cada empleado, independientemente de su cargo, es responsable de asegurar un ambiente seguro en toda la tienda. Esto incluye, pero no se limita a asegurar inmediatamente un área cuando ocurre una situación peligrosa, informar inmediatamente al gerente de la tienda de la situación, y / o tomar medidas rápidamente para eliminar la condición peligrosa. Cada empleado también debe mantener una actitud amistosa, llevar el uniforme adecuado o código de vestimenta, mantener la tienda almacenada y organizada, y proporcionar un excelente servicio al cliente sobre una base regular.

Responsibilities

Customer Service Representative

This role calls for an action-oriented, adaptable problem-solver who can help consumers expedite purchases and address after-sale issues.

In a fast-paced workplace, associates interact with customers primarily via phone and email and make use of a variety of software tools to manage customer accounts, examine policies, and offer practical solutions.

POSITION RESPONSIBILITIES:

• Maintain a high level of professionalism on every call and provide exceptional customer service
• Answering customer questions through phone calls, live chat, and email support
• Processing online orders and taking payments
• Resolve customers billing complaints
• Reporting customer feedback to internal teams
• Display strong communication, analytical, and problem solving skills to find solutions
• Operate in a goal-oriented environment, achieving individual and team performance targets
• Perform other ad hoc functions
• Help define and analyze measures of success and drive ongoing program improvements based on stakeholder feedback

Qualifications

Job Requirements:

• Eagerness and passion to learn.
• High level of motivation and drive.
• Strong interpersonal and team-working skills.
• Must be a creative and innovative thinker.
• Must be able to commit to working based on business needs which may include nights, weekends and holidays.