Overview

You're the best at what you do. So are we. Imagine what we can achieve together!

We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking Team as a Financial Center Manager.

Responsibilities

What You’ll Do.

As the "face" and "personal connection" to the members we serve, you must be dynamic with a passion for and commitment to exceptional service and exceeding expectations - every member, every time.　So, if you're upbeat, welcoming and engaging, embrace innovation and technology, and possess a proven track record of exceptional customer service, we invite you to join our team.

To help SECU become known, valued and utilized, your responsibilities will include but are not limited to:

Performance Management:

• Lead and direct all daily financial center activity (member interactions, activity management, coach conversations around lending, SFP, small business, mortgages, deposits as well as other lines of business).
• Use situational leadership to bring targeted development support to team member growth and partner “engagement”.
• Pull monthly reports and analyze data with Market Manager.

 Branch Operations and Compliance:

• Ensures compliance with policies and procedures.
• Ensures compliance through daily observation and monthly audits.
• Balance the branch.
• Compliance with all Bank Secrecy Act rules and conditions.
• Serve as subject matter expert with all branch transactions, policies and processes.
• Open and close branch.

 Member Experience:

• Identifies and resolves member problems to ensure member retention.
• Resolves interdepartmental and branch issues in collaboration with Market Manager.
• Ensures adherence to sales and service behaviors.
• Active participation in lobby management efforts.
• Adherence to Credit Union service level agreements.

 Performance Results:

• Educate members to refer (cross-sell) SECU products and services.
• Coach all branch employees to success to ensure referral and branch sales goals are met.
• Participate in commercial/business development efforts.

 Talent Acquisition:

• Participate in all financial center recruitment efforts to include sourcing, screening resumes, interviewing and selection.

Qualifications

What We’re Looking For.

• Education - Associates degree or equivalent branch leadership experience. Bachelors degree preferred.
• 3 years of successful financial service sales and customer service experience.
• Minimum 3 years of financial center management experience in a Banking or Credit Union environment.
• Excellent written and verbal communication skills.
• Ability to identify and effectively source/recruit outside talent for openings.
• Ability to complete multiple tasks simultaneously.
• Strong customer service, decision making and problem solving skills.
• Consumer lending background helpful.
• Proficient in MS Word and Excel along with strong computer skills.
• Strong supervisory and organizational skills.
• Ability to coach, counsel, and motivate staff to build bench strength.
• High level of initiative and resourcefulness as well as accountability for yourself and your team.
• Strong attention to detail.
• Ability to effectively lead your team with influence and credibility.
• Ability to effectively engage and service members through technology and automation.

In addition to never being controlled by outside owners, one of the great perks of joining Team SECU is our total rewards package for all employees working 20 hours per week, which includes:

• Market competitive pay
• Robust 401(k) retirement savings program
• Generous paid leave programs
• And more…SECU 2022 Benefits Guide

SECU is committed to supporting your health and well-being – and maintaining a safe and healthy work environment. 

Effective January 10, 2022, SECU requires that all successful applicants be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

To learn more about what it is like to work at SECU please visit our career portal - secumd.org/careers

If you’re interested in a challenging and rewarding career then SECU is for you!

We can’t wait to get to know you!

SECU is an Equal Opportunity Employer