About Second Harvest of Silicon Valley

Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID-19 pandemic, and the rise in inflation, Second Harvest is now serving an average of 450,000 people every month. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.

About the Position

In this role, you will lead cross-functional teams through the software development life cycle, helping to define, develop, and implement scalable and flexible technology and business process solutions to meet the growing needs of Second Harvest of Silicon Valley. You will work collaboratively with the business to define use cases, requirements and acceptance criteria, map process flows, and define test plans. You’ll be involved with application configuration, go live planning and execution. You will write training documentation, and you’ll make sure projects are successful by providing post go-live support. Your projects will run the gamut from something as simple as improving the interfaces for software we already have, to completely redesigning how we capture data, how we physically do our work within the spaces we occupy, and what systems we use. You won’t be bored in this job!

This job might be for you if:

• You are highly analytical in nature, possess strong problem-solving skills, and are genuinely curious about how people interact with and use systems. You quickly learn new technologies and rapidly apply new skills. You are passionate about technology and the use of it to help people work smarter.
• You enjoy facetime with stakeholders and working collaboratively with a diverse group of people.
• You love creating a great user experience
• You have experience understanding and managing complex systems. You learn by doing and observing. You are up for doing hands-on work, like business process mapping, combing through tables scrubbing data, mapping data between systems, documenting system architecture and creating business process documentation. You also don’t shy away from learning physical processes and helping stakeholders imagine new ways to work to improve efficiency.
• You have excellent communication skills. You will be working with people of varying technical ability and will need to distill their input into functional requirements that developers can use to build application enhancements.
• You have great project management skills and possess a high attention to detail. You will be managing multiple projects simultaneously with multiple deliverables and deadlines. You can adapt your own focus according to changing priorities and competing levels of urgency.
• You have experience in change management when working on implementing new business processes and continuous improvement projects.
• You want to work for an organization that has real impact in the community. At the end of the day, you get to go home knowing the work you did helped to put food on the table for a neighbor in need.

The ideal candidate will possess the following professional qualifications: 

• 2-4 years’ experience as a Business Systems Analyst, IT Business Analyst, Product Manager, Manager of Business Applications or practical experience in the analysis, design, and implementation of technical projects, including experience with writing and managing user stories and functional design documents.
• At least 2 years practical experience working on financial systems and processes – Accounts Receivable, Financial Reporting, Accounts Payable, etc.
• Subject matter expertise in one or more additional business process areas preferred – Supply Chain, Inventory, CRM, Sales, Sales Ops or Non-Profit Development
• At least 2 years practical experience successfully leading/managing the execution of technology projects preferred
• ERP and CRM experience strongly preferred. Experience with Microsoft Dynamics Nav and Salesforce strongly preferred. Certifications are a plus.
• A Bachelor’s Degree in Information Systems, Computer Science, Finance or a related field (or equivalent experience).

EOE

Second Harvest is committed to being an equal opportunity employer which values diversity. Under-represented groups are encouraged to apply for all positions.