Description

What does a great employer look like to you? Click here to watch a video about us! 

In today's world, working for a great company with great people is essential. For over 50 years, we’ve been that place, where great people come to work and stay until retirement. 

We are seeking a Customer Service Lead to join our team! 

The Customer Service Lead will oversee and assist customer service department. 

Duties will include but not limited to: 

• Investigate customer's problems and find solutions.
• Communicate with customers via phone, email, or letter.
• Lead and continuously train customer service agents.
• Provide scripts to read from during phone calls.
• Handle major incidents that cannot be resolved by agents.
• Communicates often with parts department on inbound part for service calls.
• Communicates with customers on any delays of service.
• Routes and monitors technicians daily work.
• Hold regular meetings with Staff to review work load and performance metrics.

Benefits:

• Paid Sick Days
• Paid Vacation
• Holiday Pay
• 401k Retirement Plan 
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Auto Insurance Discounts
• Home Owners' Insurance Discounts

Requirements

Must have High school diploma or equivalent.

Proficient knowledge of customer service and standard office practices.

Proficient computer skills, preferred 2-3 years experience in a customer service center.
Ability to answer and respond to 50-70 calls per day.
Proven track record in resolving customer complaints.
Manage and follow up to ensure all email and voice mails are responded too daily.
Works well with office and field Staff.
Ensure technician notes are sufficient and up to company expectations.

Assist the customer service team by performing the tasks with them to evaluate training and development.

Handle and resolve complaints in a timely manner(from both staff and customers).