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Seattle Childrens Hospital
Seattle, WA | Full Time
$67k-86k (estimate)
8 Months Ago
Telephone Operator
$67k-86k (estimate)
Full Time 8 Months Ago
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Seattle Childrens Hospital is Hiring a Telephone Operator Near Seattle, WA

Responsibilities

Responsible for answering incoming telephone calls from patients/families, the community, and internal hospital staff and connecting callers to providers, teams, and resources throughout the organization. Telephone Operators model Seattle Children’s core values by providing excellent, quality customer experiences for Seattle Children’s patients/families, the community, and clinic partners. Telephone Operators provide information and customer service to families using critical thinking skills to best determine a caller’s request and where to route the call within the organization. Telephone Operators demonstrate empathy, high attention to detail, effective communication, and commitment to teamwork. Staff in this role communicate frequently with our many partners, both internal to and outside our organization. Telephone Operators use multiple software applications to efficiently process calls, to deliver communications for all hospital emergencies, and to maintain on-call schedules for clinical teams.

Requirements

Required Education/Experience: - High School graduate or equivalent experience - Basic computer skills - Previous experience answering high volume telephone lines - Previous work or volunteer experience interacting with the public in a customer service capacity Required Credentials: - N/A Preferred: - An Associates Degree or higher - Prior hospital or healthcare experience

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

In 2020, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.

As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Covid-19 Vaccination

In accordance with Washington state law, Seattle Children’s requires that all employees be fully vaccinated against COVID-19. All offers are contingent and your vaccine status will be verified at onboarding.

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.

Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.

Job Summary

JOB TYPE

Full Time

SALARY

$67k-86k (estimate)

POST DATE

08/12/2022

EXPIRATION DATE

12/11/2022

WEBSITE

seattlechildre...

HEADQUARTERS

Seattle, WA

SIZE

<25

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The job skills required for Telephone Operator include Customer Service, Futures, Pediatric, Patient Care, Integrity, Diversity and Inclusion, etc. Having related job skills and expertise will give you an advantage when applying to be a Telephone Operator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Telephone Operator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Telephone Operator positions, which can be used as a reference in future career path planning. As a Telephone Operator, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Telephone Operator. You can explore the career advancement for a Telephone Operator below and select your interested title to get hiring information.

If you are interested in becoming a Telephone Operator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Telephone Operator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Telephone Operator job description and responsibilities

A telephone operator typically performs tasks that cannot easily be automated.

02/03/2022: Greenville, SC

Collect calls normally require the assistance of a trained telephone operator.

02/13/2022: Peoria, IL

Most of the time, an operator can give both an address and telephone number for both new and established listings.

01/20/2022: Mcallen, TX

On a daily basis, Telephone Operators perform clerical duties such as typing, proofreading, and sorting mail.

01/26/2022: Baltimore, MD

May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

03/23/2022: Oakland, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Telephone Operator jobs

Switchboard operators are becoming less and less common as most companies have their communications handled by automated systems.

01/28/2022: Pueblo, CO

Phone operators are essentially customer service personnel, and need to have a certain set of skills.

03/03/2022: Fort Wayne, IN

Each telephone was wired to a telephone exchange established for a town or area.

04/16/2022: Mobile, AL

At the turn of the 21st century, the oldest parts of the telephone network still use analog technology for the last mile to the end user.

03/27/2022: Tacoma, WA

Several large private telephone networks are not linked to the PSTN, usually for military purposes.

03/25/2022: Portsmouth, OH

Step 3: View the best colleges and universities for Telephone Operator.

Butler University
Carroll College
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Providence College
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