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Patient Services Representative (Hourly)
Full Time | Hospital 6 Months Ago
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Seattle Cancer Care Alliance is Hiring a Patient Services Representative (Hourly) Near Seattle, WA

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit, unified adult cancer care and research center that is clinically integrated with UW Medicine, a world leader in clinical care, research and learning. The first National Cancer Institute-designated cancer center in the Pacific Northwest, Fred Hutch’s global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy, and COVID-19 vaccines has confirmed our reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Based in Seattle, Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy, and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures for the world’s deadliest diseases and make life beyond cancer a reality.

At Fred Hutch, we believe that the innovation, collaboration, and rigor that result from diversity and inclusion are critical to our mission of eliminating cancer and related diseases. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an antiracist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, antiracism, and inclusion.

The Patient Services Representative is the primary point of contact for patients, families, and caregivers when arriving in a department. They facilitate the patient check in process and provide patient and family centered customer service.

Responsibilities

  • Greets and screens patients arriving for appointments and checks them in using an automated scheduling system. 
  • Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
  • Triage questions and concerns from callers and forward to appropriate staff or department as needed. 
  • Performs general clerical duties including, processing mail, taking inventory and ordering office supplies. 
  • Activates provider orders (Alliance Lab only).
  • May schedule patient appointments as ordered by clinician.May be responsible for the facilitation of patient flow.
  • Verifies demographic, clinical and financial information with patient as required.

Qualifications

Required:

  • High School diploma or equivalent.
  • Six months to one year experience in customer service environment.
  • Ability to work in a fast paced, complex healthcare environment.
  • Effectively organize and manage time and tasks independently.
  • Ability to communicate (verbally and in writing) in a clear and concise manner.
  • Can use a mouse, navigate computer programs and use email in a professional setting.

Preferrerd: 

  • Medical terminology.

SCCA has a mandatory COVID-19 vaccination policy, and there are no exceptions for any employee who is patient-facing and/or requires access to SCCA facilities.

Exceptions exist only for employees whose positions are fully remote, with no required access to campus. As a condition of employment, newly hired employees requiring access to campus must provide proof of vaccination before their first day of employment.

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists. 

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch.org or by calling 206-667-4700.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Hospital

POST DATE

09/15/2022

EXPIRATION DATE

12/12/2022

WEBSITE

seattlecca.org

HEADQUARTERS

SEATTLE, WA

SIZE

1,000 - 3,000

FOUNDED

2001

CEO

FRED APPELBAUM

REVENUE

$200M - $500M

INDUSTRY

Hospital

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The following is the career advancement route for Patient Services Representative (Hourly) positions, which can be used as a reference in future career path planning. As a Patient Services Representative (Hourly), it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Representative (Hourly). You can explore the career advancement for a Patient Services Representative (Hourly) below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Services Representative job description and responsibilities

The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditat

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Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.

02/15/2022: Kennewick, WA

Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.

03/07/2022: Saint Cloud, MN

Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.

12/16/2021: Fort Wayne, IN

This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Services Representative jobs

Representatives must use quality customer service techniques to ensure patient needs are met.

01/25/2022: Johnstown, PA

Some patient services representative roles require additional training.

12/23/2021: Lebanon, PA

Both Patient Service Representatives and Patient Care Specialists, some of the skills necessary to complete the responsibilities of each role are similar.

12/21/2021: Lawrence, MA

Furthermore, many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.

02/16/2022: Stockton, CA

Must exercise empathy and respect to provide excellent customer service for patients.

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Step 3: View the best colleges and universities for Patient Services Representative.

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