The Opportunity

As a Strategic Customer Success Manager at Seamless, you will be responsible for monitoring and managing the health and success of Seamless AI’s Strategic accounts. The CSM is responsible for driving growth and product adoption across your book of business, and ensuring retention of existing business. The Customer Success Manager will be responsible for actively contacting customers monthly, identifying and prospecting opportunities to grow account value, and serving as a direct through-line for feedback to our leadership team on the needs of our customers as it affects our product road-map.

What you'll get to do every day:

• Managing regular monthly touch points with every customer in portfolio to gather usage, satisfaction, and feedback
• Provide training for new and escalated customers, preparing them success with Seamless AI
• Keeping track of customer organizational changes Identifying at risk customers, escalating and coordinating efforts to eliminate risks
• Communicate regularly with Sales on growth opportunities and increase portfolio Net Retention.
• Act as an escalation point to drive resolution in a timely, proactive manner

Apply today if you have:

• 2-3 years of customer success experience
• Excellent written and verbal communication skills
• Team player, able to work alongside several internal teams
• Detailed oriented, Well organized, Sales experience advantage
• Salesforce, Gainsight, Outreach, high density call volume experience advantage
• Ability to learn new technologies quickly and train others