Description

New England's top car wash is looking for a Customer Success Specialist to join our Natick office team! You will be the face of ScrubaDub for our customers, fielding in person questions and manning our customer service line. You'll have the opportunity to put smiles on the faces of your customers. This is a permanent, full time position in our corporate office in Natick, MA.

Our Core Values

• Care Like Family - go above and beyond for your team
• Show Pride – quality service with a smile
• Accountability – own your performance
• Drive Change – commitment to constant improvement
• Safety Always
• Dazzle – provide superior customer experiences

Your Responsibilities and Duties

• Deliver outstanding customer service with a smile, in person and via phone
• Provide information about our products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions in our database
• Develop and maintain a knowledge base of the evolving products and services
• Help maintain our unlimited membership program

Requirements

Your Qualifications and Skills

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Working knowledge of Outlook, Word, Excel

Benefits

• Medical: we cover 50% of medical and dental insurance.
• Vacation: You will receive paid vacation, sick, and holiday pay.
• Personal Car Care: You will receive free car washes and employee discounts on car detailing services for your personal vehicles.
• Retirement: 401K plan with an employer match.
• Scholarships – Tuition reimbursement and educational scholarships available