Description

All applicants must pass pre-employment testing to qualify for employment.

Pre-Employment testing includes a successful background check and drug testing.

Position Title: 

Service Advisor

Position Description:

The Service Advisor oversees the day-to-day operations and flow of the Service Drive, promptly greet customers, and assist them with any questions or concerns with their scheduled maintenance, mechanical or factory warranty. The Service Advisor serves as a liaison between our Customers and Technicians, swiftly resolving questions and any matters that may occur.

ESSENTIAL JOB RESPONSIBILITIES

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost, and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help their technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Excellent customer service skills.

JOIN OUR Family
Schumacher Auto Group, we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

WHY CHOOSE SCHUMACHER AUTO GROUP?

• Brand Icon Company in business for“50 years."
• Comprehensive benefits program, including health care options (medical, dental and vision) Long and Short-term disability, Life, 401k savings and retirement plan with company match, time off (vacation time, sick time, six major holidays, bereavement leave), EAP Program, and Family Fund.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork

WHO ARE WE LOOKING FOR?

• High school diploma or general education degree (GED).
• At least 6 months of experience as a Service Advisor/Writer at dealership required.
• Customer Service experience preferred.
• A solid track record of performance and strong CSI scores. Prefer CDK experience but will train the right candidate.
• Previous sales/negotiation experience a plus.
• Excellent organizational and time management skills with the ability to follow-through.
• Self-motivated with a strong desire to succeed.
• Professional appearance and good work ethics.
• Must be able to clearly address customer queries or concerns.
• Able to handle minor customer complaints and maintain high customer satisfaction standards.
• Valid Florida Driver’s License.

APPLY WITH US

If you are ready for a rewarding career and opportunities to excel and advance, consider joining the Schumacher Auto Group organization. 

Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.