117 Customer Success Manager Jobs in Austin, TX
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SchooLinks is Hiring a Customer Success Manager Near Austin, TX
The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. (We're looking for various roles and based on your experience and skill set you will be be brought in at the appropriate level as either an Associate CSM, CSM or Sr. CSM.)
Your Responsibilities will include...
- Serving as the main point of contact and build relationships with our districts through the various life cycle milestones (onboarding, nurturing and renewal/expansion)
- Onboarding new customers by leading the project kickoff, scheduling and delivering training and working with internal and explain teams to facilitate data integrations & platform setup and configuration
- Continue to manage the customer through onboarding and to the nurturing stage by conducting regular check-ins, manage multi-layer stakeholders, providing ongoing support, monitoring usage and sharing best practices to drive adoption.
- Renewing the customer will be the outcome of this work as you will close the renewal while also looking for expansion opportunities by providing additional solutions to solve the customer's needs.
- Through out the year you will ensure SchooLinks continues to deliver value for staff and student users.
- Remaining flexible to customer needs with continuously updating configurations within the platform.
- Provide customer feedback to our Product Team, collected during the various customer engagements.
- Continuously define, document problems and challenges faced by our districts.
- Keep account records and notes updated in a CRM such as SalesForce, Catalyst or other CS tools.
- 2 years experience in implementation and customer success for SaaS company (ideally K12 experience)
- Experience working in a remote environment
- Strong interpersonal skills.
- Project management skills (understand task dependencies/sequence and manage of tasks)
- Positive attitude - you can stay optimistic in high stress situations
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
- Ability to close renewal and expansion agreements with districts
- Travel - based on customer needs with meetings and trainings some travel will be required. Additionally company off-sites
- 401K with matching
- Medical, Dental and Vision
- Paid maternity leave
- Team offsite meetings
- Office near downtown Austin
Job Summary
Full Time
IT Outsourcing & Consulting
$112k-153k (estimate)
03/24/2023
10/04/2023
schoolinks.com
AUSTIN, TX
50 - 100
2014
YUAN FANG
<$5M
IT Outsourcing & Consulting
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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