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Schlage Lock Company LLC
Remote, CO | Full Time
$44k-56k (estimate)
9 Months Ago
Product Support Representative
$44k-56k (estimate)
Full Time | Durable Manufacturing 9 Months Ago
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Schlage Lock Company LLC is Hiring a Product Support Representative Near Remote, CO

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000 employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Product Support Representative I – Remote Colorado or Security, Colorado or Indianapolis, Indiana or Remote Indiana Product Support Representative I As the Product Support Representative, you will resolve and/or answers customer inquiries regarding commercial door hardware troubleshooting and basic product features and functions. This position will interact with various internal customers including technical services, customer service, sales, and operations. It will also interact with various external customers including distributors, facility managers, locksmiths, and others as needed. What You Will Do: Develop a technical understanding of Allegion commercial exit device, accessory, and sealing products. Provide positive customer support experiences through phone, email, IM, and other interaction types. Assist customers with product troubleshooting, specifications, and applications. Analyze customer requirements and develop customized product recommendations and templating plans based on those requirements. Perform analysis of field situation based on verbal or written customer input. Perform preliminary root-cause analysis of product returned from customers. Populate CRM database with details of all customer interactions. Develop working knowledge of all applicable catalogs, price books and product-related digital tools. Provide support and customer feedback to Operations, Order Entry, Sales Support, Engineering, and other departments within the organization as required. Maintain awareness of all Allegion policies, guidelines, and procedures to ensure compliance. What You Need to Succeed: Minimum 3 years of related industry experience, or technical support experience for mechanical or electrical products. 2-year degree or equivalent years of experience Technical Skills: MS Office and basic computer skills Product Knowledge: Basic knowledge of Allegion commercial door hardware products (preferred). Customer Focus: Ability to provide prompt, accurate and empathetic phone, and email support throughout each day. Collaboration: Ability to work in a strong team environment for sharing product knowledge and voice-of-customer feedback. Communication Skills: Excellent verbal and written communication skills. Ability to clearly communicate and document solutions in ways the customer can understand and successfully implement. Why Work for Us? Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. You value personal well-being and balance, because we do too! You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! What You’ll Get from Us: Health, dental and vision insurance coverage, helping you “be safe, be healthy” Unlimited Paid Time Off A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury Life Insurance – Term life coverage with the option to purchase supplemental coverage Tuition Reimbursement Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can “serve others, not yourself” Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience. The expected Base Salary Range: 39,300-52,100. The actual compensation will be determined based on experience and other factors permitted by law. Apply Today! As a company that’s constantly seeking and discovering new frontiers, we’re looking for pioneers. Join us! We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. Allegion is an equal opportunity and affirmative action employer Privacy Policy Remote Location Indiana We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © Allegion plc, 2020 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$44k-56k (estimate)

POST DATE

06/25/2022

EXPIRATION DATE

12/23/2022

WEBSITE

schlagelock.com

HEADQUARTERS

Olathe, KS

SIZE

<25

INDUSTRY

Durable Manufacturing

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The job skills required for Product Support Representative include Customer Service, Sales Support, Futures, Communication Skills, CRM, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Representative. Select any job title you are interested in and start to search job requirements.

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