Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000 employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. As an Order Management Representative, you are a crucial part of the Allegion team, responsible for processing time sensitive orders and customer requests to meet customer and company commitments, interacting with external customers via email and phone to provide a superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT, and finance to deliver a positive customer experience while meeting our corporate goals and policies. What You Will Do: Manage service / support interactions with customers by shaping the customer expectations, delivering on those expectations, and deepening customer loyalty via incoming/outgoing calls, emails, and requests. Proficient in basic knowledge of product and features for assigned brands/product category and ability to identify and/or communicate basic work order management functions (i.e., indexing, First Review) product and features for Allegion brands. Identify and complete basic order entry functions within assigned quality and production metrics. Understand the basic profile of the customers, and their most common needs and expectations. Tailor the support approach to fit customers and/or situations within established guidelines. Complete troubleshooting and subsequent documentation on return and warranty claims and escalate as necessary. Gather and document service request information through the effective use of CRM tools. Utilize and manage all appropriate ERP business systems for assigned product bands. Process time sensitive orders and requests: receive, edit, and enter incoming customer purchase orders in an accurate and timely manner. Review, verify and make corrections as necessary to ensure accurate information and order specifications. Contact customers to resolve unclear order issues. Manage orders in the business system through the entire order cycle. Gather data for measurement, analysis, and reporting. Meet all service level agreements as set by management. Additional duties as assigned by manager. What You Need to Succeed: 6 months years customer service or order entry experience HS Diploma or GED required Bachelor’s degree preferred Strong written and verbal communication skills Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications. Ability to multi-task, prioritize, and manage time efficiently Ability to identify recurring customer issues across brands/products Ability to develop cross-functional, professional working relationships What You’ll Get from Us: Health, dental and vision insurance coverage, helping you “be safe, be healthy” A commitment to your future with a 401K plan, offering a 6% company match and no vesting period Tuition Reimbursement Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can “serve others, not yourself” Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching Allegion is a Great Place to Grow your Career if: You are seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. You value personal well-being and balance, because we do too! You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! Apply Today! Join our team of experts today and help us make tomorrow’s world a safer place! We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © Allegion plc, 2020 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy